Skilled and experienced in providing customer support in person or by telephone by managing situations to better assist and meet customer satisfaction. Team Player. Fluent in English and Spanish
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Daystar
3901 State Hwy 121 Bedford, TX 76021
11.2024 - 03.2026
Prayed for peoples needs
Resolved customer inquiries, providing timely and accurate information on products and services.
Service Desk
The Home Depot
08.2020 - 07.2022
Provide customer service by processing payments and returns
Intern-Promotions Assistant
Salem Media Group- KLTY
04.2020 - 02.2022
Assist in events promoting the station at concerts or local events.
Assist in any projects for the organizations they work with.
Youth Development Specialist
Boys and Girls Club at Greater Tarrant County
08.2018 - 10.2020
Assist supervising children.
Assist with children activities.
Call Center Seasonal
Trinity Broadcasting Network
08.2018 - 02.2019
Verify all callers’ information through their system.
Taking callers information for donations and process their transactions.
Cashier
Chick-fil-a
03.2014 - 11.2016
Perform payment transactions.
Assist customers by providing information and resolving their complaints.
Assist with duties in other areas of the store such as, stocking, and drive thru.
Student Assistant
North Lake College
03.2015 - 06.2015
Prepare materials and classrooms for class activities
Select, store, order, and maintain classroom equipment, materials, and supplies.
Education
Associates Degree - Recording Arts
Media Tech Institute
05.2018
High School - undefined
Keys H. S. / L. D. Bell High School
01.2011
Skills
Customer service
Active listening
Critical thinking
Data entry
Additional Skills/Interests
Bilingual in Spanish and English
Volunteered as Tutor at Brandenburg Elementary School in Irving