Maria Espinosa
24865 Castlebrook Ave Moreno Valley,CA
Summary
Dynamic customer service professional with extensive experience at Rama Management, excelling in cash handling and complaint resolution. Proven ability to enhance customer loyalty through empathetic interactions and efficient transaction management. Recognized for maintaining a welcoming environment and supporting team operations during peak hours, ensuring exceptional guest service
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Rama Management
02.2024 - 07.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Vins Corp
01.2022 - 02.2024
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Answered product questions using knowledge of sales and store promotions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Customer Service Cashier
Rama Management
03.2010 - 01.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Food Service Worker
Arco Gas Station
06.2008 - 01.2010
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Science -
University of The East
Manila, PhilippinesBachelor of Science - Secretarial Education
Central Colleges of The Philippines
Manila, Philippines03-1985
Skills
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
Timeline
Customer Service Cashier
Rama Management
02.2024 - 07.2025
Customer Service Cashier
Vins Corp
01.2022 - 02.2024
Customer Service Cashier
Rama Management
03.2010 - 01.2022
Food Service Worker
Arco Gas Station
06.2008 - 01.2010
Bachelor of Science -
University of The East
Bachelor of Science - Secretarial Education
Central Colleges of The Philippines
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