Maria Espitia
GF Enterprise
QUINCY,IL
1
Language
7
years of professional experience
Experienced manager with a strong background in customer service, team leadership, and operations management. Skilled in staff training, sanitation practices, and resolving issues quickly while keeping teams organized and service standards high.
Work History
Manager
6 Years 11 Months- Trained team members on procedures, expectations, and quality standards.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy mealtimes.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Team Member
4 Months- Prepared food items following food safety and quality standards.
- Maintained clean workstations, sanitized equipment, and followed health code requirements throughout service.
- Coordinated order flow with kitchen team to complete customer requests accurately and promptly.
- Inspected finished pizzas for presentation, portion consistency, and product quality before serving.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used a pizza cutter to slice pizzas according to size and customer specifications.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Ensured all pizzas met visual and taste standards before serving, guaranteeing customer satisfaction.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Quality control
Staff management
Operations management
Cleaning protocols
Food safety compliance
Languages
Spanish
Full Professional
Timeline
Team Member
Casey’s
04.2024 - 08.2024Read More
Manager
GF Enterprise
11.2019 - CurrentRead More
Mexico
High School Diploma
Read More