Self-motivated bilingual Benefits Program Specialist dedicated to assisting and providing exemplary service to our community.
Processed and maintained Snap/Tanf/Mc caseload. Conducted intake and redetermination interviews on a weekly basis. Processed changes and interims in a timely manner. Used system inquiries which consist of APECS/SOLQ/VEC/WN along with MMIS/MES, DMV and SAVE. Processed expedited cases within 7 days, 30 days for regularly processed Snap/Tanf programs. Processed PG Medicaid cases within 7 days and 45 for MAGI, F&C and ABD. Served as an interpreter for Spanish speaking clients daily. Maintained and updated logs and spreadsheets utilizing excel/word.
Processed and maintained ongoing cases for Snap/Tanf/Mc. Completed SAR7/Interims and process changes. Completed interviews for intake and redeterminations continuously. Processed PG Medical along with MAGI.
Completed electronic researches.
Processed X-ray orders for the Morgue. Assisted in orders such as Mammograms, and CT Scans.
Spanish speaking
Customer service specialist
Communication expert
Time management
Electronic verification
TImely processing
VACMS/SPIDER