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Kayla Hart
Honaker,USA
Work Preference
Summary
Professional in benefits administration with extensive experience in managing and optimizing benefit programs. Known for strong collaboration and ability to achieve results in dynamic environments. Reliable team player with expertise in regulatory compliance and participant support, showcasing adaptability and effective communication.
Overview
10
10
years of professional experience
Work History
Benefits Program Specialist II
Tazewell County Department of Social Services
Tazewell, VA
03.2025 - Current
- Responsible for independently determining eligibility for financial, food (SNAP), and medical assistance programs.
- Eligibility Determination: Processes applications and conducts redeterminations for public assistance programs, such as SNAP, Medicaid, and TANF.
- Interviewing and Assessment: Conducts face-to-face or virtual interviews to collect necessary, sensitive information to evaluate client eligibility and needs.
- Policy Application: Interprets and applies complex federal, state, and local policies to determine benefit amounts and eligibility.
- Caseload Management: Monitors cases for changes in income or household circumstances, adjusting benefits accordingly.
- Client Communication: Explains program requirements, client rights, and responsibilities, and provides referrals for services.
- Fraud Identification: Detects potential fraud and refers cases to internal investigators.
- Required Knowledge, Skills, and Abilities
- Technical Skills: Proficiency in using automated systems to process applications (e.g., VaCMS, VaMMIS).
- Analytical Skills: Ability to compute complex math (percentages, formulas, averages) and analyze financial documents.
- Communication: Strong interpersonal skills to deal with individuals from diverse backgrounds in difficult situations.
- Judgment: Ability to work independently and exercise sound judgment, tact, and resourcefulness.
Senior Account Manager/Sales
Verizon
08.2023 - 11.2024
- Identifying, developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques.
- Gaining new business and incremental revenue to meet sales targets.
- Retaining, managing and growing the existing customer base.
- Coordinating with support partners to educate and excite customers about how they can leverage innovative business solutions.
- Establishing, building and maintaining relationships with key decision makers.
- Presenting and creating multi product solution opportunities.
- Demonstrating a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud, Security, ISP, VoIP and Google platforms.
- Tracking and reporting progress through the consistent use of a variety of sales force automation tools.
Account manager- Retail SMB
Verizon
02.2021 - 11.2023
- Driving small business results through coaching Sales Representatives
- Acquiring and retaining the accounts of the consumer small business segment.
- Utilizing solutions-based selling techniques.
- Outbound calling and customer visits.
- Completing contracts and reporting.
Solution specialist
Verizon
12.2015 - 02.2021
- Driving results to achieve company goals.
- Maintaining relationships with clients to keep an active clientele.
- Opening & closing management duties.
- Inventory management
Education
High school diploma -
Honaker High School
Honaker, VA06.2013
Skills
- Benefits administration expertise
- Proficient in data analysis
- Policy interpretation
- Effective relationship management
- Customer relationship management
- Critical thinking
- Accurate data entry
- Active listening
- Service excellence
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Authorized to work in the US for any employer
Timeline
Benefits Program Specialist II
Tazewell County Department of Social Services
03.2025 - Current
Senior Account Manager/Sales
Verizon
08.2023 - 11.2024
Account manager- Retail SMB
Verizon
02.2021 - 11.2023
Solution specialist
Verizon
12.2015 - 02.2021
High school diploma -
Honaker High School