Pamela Thornton
Newton
Summary
Results-oriented Benefits Program Specialist committed to enhancing claims preparation and delivery of ancillary services. Expertise in streamlining documentation processes and fostering collaboration across departments to improve service quality for veterans and their families.
Overview
33
33
years of professional experience
Work History
Benefits Program Specialist II
Mississippi Veterans Memorial Cemetery
Newton
09.2023 - Current
- During my time at the agency, I have worked closely with administration to streamline the preparation and development of claims for veterans and their dependents. My daily responsibilities include monitoring claim progress, providing direct assistance, and coordinating with other departments to ensure that ancillary services are delivered effectively. I regularly prepare letters, reports, and summaries, and participate in training sessions to support both staff development and improved customer service.
- I am responsible for collecting, maintaining, and submitting documentation and supporting evidence required for claims processing. I also utilize the BOSS system to format and order monuments for veterans and their spouses following interment, and I verify receipt and placement of monuments upon delivery to the cemetery.
- In collaboration with management, Veterans Affairs, and families, I help file claims and guide family members through the interment process. This includes scheduling services, completing necessary paperwork, and coordinating with funeral homes. Additionally, I complete payment applications related to interments and manage multiple sensitive projects requiring security clearance and active use of my PIV card.
- As a Benefit Program Specialist II, I am committed to ensuring veterans and their families receive timely and respectful service throughout the claims and interment process.
- Https://www.governmentjobs.com/careers/mississippi
HR Administrative Assistant
Ms Veterans Memorial Cemetery
Newton
11.2022 - 09.2023
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Managed employee records and maintained confidentiality of sensitive information.
- Coordinated training sessions and ensured compliance with regulatory requirements.
- Monitored claims for veterans and their dependents, assisted with inquiries, and coordinated with team to ensure delivery of necessary ancillary services.
- Coordinated with management and veterans to file claims and schedule paperwork for cemetery internments, informing family members about internment processes.
Assistant General Manager
Home 2 Suites by Hilton
Meridian
10.2021 - 10.2022
- Collaborated with the general manager to plan and evaluate programs, focusing on finances and management.
- Managed daily operations to ensure guest satisfaction and service quality.
- Coordinated staff schedules to optimize team performance and coverage.
- Implemented training programs for new hires to enhance service delivery.
Patient Ambassador/Supervisor
Jeff Anderson Regional Hospital
Meridian
05.2021 - 10.2021
- Facilitated patient communication with healthcare providers and staff.
- Assisted patients in navigating hospital services and resources.
- Coordinated patient feedback collection to enhance service quality.
- Addressed complaints and examined service time gaps to boost patient satisfaction and maintain safety in the treatment environment.
Sales Manager
Belk
Meridian
06.2006 - 11.2018
- Led sales strategies to enhance customer engagement and drive revenue growth.
- Managed team performance through training and development initiatives.
- Analyzed market trends to identify opportunities for product placement.
- Analyzed store profits and evaluated operational processes to enhance customer care and streamline service coordination.
Retail Sales
Belk
Meridian
11.2000 - 06.2006
- Meet with newly engaged couples and help them set up a wedding registry
- Promoted wedding parties to attract and engage potential brides
- Built and maintained relationships with businesses in the wedding industry to enhance collaboration
- Maintained stock and department standards to ensure optimal customer experience
RN
Magna Home Health
Newton
03.1995 - 04.2000
- Facilitated patient admissions to home care, collaborating with nursing staff to streamline transition and enhance patient support.
- Evaluated patients and communicated findings to doctors monthly, supporting informed treatment decisions and continuity of care.
- Oversaw LPN's patient care monthly, ensuring adherence to quality standards and promoting optimal patient outcomes.
- Educated patients and family on medications, disease process and care of the patient
Assistant DON
ConVa Rest of Newton
Newton
03.1993 - 03.1995
- Ensured compliance with Medicaid and Medicare standards for nurses and nursing staff.
- Facilitated communication through scheduled meetings to improve team coordination.
- Coordinated communication between departments to enhance operational efficiency.
- Contributed to report and presentation development for executive meetings, aiding decision-making.
Education
Associate's - Healthcare Management
Ultimate Medical Academy
Clearwater, Florida03-2019
Associate's - Nursing
Meridian Community College
Meridian, Mississippi05-1990
Skills
- Claims processing
- Claims filing coordination
- Regulatory compliance
- Documentation management
- Customer relationship management
- BOSS system navigation
- Project scheduling
- Attention to detail
- Problem solving
- Conflict resolution
- Organizational skills
- Effective communication
Timeline
Benefits Program Specialist II
Mississippi Veterans Memorial Cemetery
09.2023 - Current
HR Administrative Assistant
Ms Veterans Memorial Cemetery
11.2022 - 09.2023
Assistant General Manager
Home 2 Suites by Hilton
10.2021 - 10.2022
Patient Ambassador/Supervisor
Jeff Anderson Regional Hospital
05.2021 - 10.2021
Sales Manager
Belk
06.2006 - 11.2018
Retail Sales
Belk
11.2000 - 06.2006
RN
Magna Home Health
03.1995 - 04.2000
Assistant DON
ConVa Rest of Newton
03.1993 - 03.1995
Associate's - Healthcare Management
Ultimate Medical Academy
Associate's - Nursing
Meridian Community College