MARIA E. VILLALOBOS
Bellflower,CA
Summary
I am currently looking for a full time position with a company that offers a greater challenge, where I can be a member of a team, gain further experience while enhancing the company's productivity, reputation and have the opportunity to help the company advance efficiently and productively.
Overview
9
9
years of professional experience
Work History
Case Manager
Alcott Center for Mental Health ODR MIST CMl
Los Angeles, CA
09.2022 - Current
- The Case Manager's primary responsibilities are to provide outreach and engagement to individuals referred through DHS from the Los Angeles County Jail system and to coordinate housing, mental and primary health, and recovery services that will ensure housing stability and community integration.
- In collaboration with DHS, the Sheriff Department, Probation, and DMH outreach to homeless individuals the jail system who have chronic health conditions and/or are high utilizers of jail and/or emergency county health services with the objective of engaging individual to determine eligibility for permanent housing.
- Complete pre-authorization and application package to submit to DHS per their policies and procedures.
- Coordinate with DHS to ensure members are connected to primary health care and reduce need for emergency health care services.
- Develop effective, trusting relationships with members, with a focus on facilitating independence and maintenance of improved physical and mental health.
- Collaborate with each member to develop their individual service plan; review and update it quarterly and upon completion of goals.
- Develop and maintain a complete, accurate, and current member file with all required documents from DHS.
Case Manager II
Skidrow Housing Trust
Los Angeles, CA
06.2021 - 08.2022
- Assisted Program Management with contract compliance, including participating in program audit preparation, records review and assessment of chart requirements.
- Demonstrated sound leadership skills.
- Maintained open lines of communication within the department and across all departments.
- Assisted in planning, creating, and conducting to support and/or educate residents (examples include: budgeting, health, and substance use/abuse).
- Maintained appropriate and professional resident relationships.
- Listened attentively to resident complaints and suggestions.
- Addressed issues fairly and professionally.
- Coordinated with other departments to resolve resident complaints and inquiries and relayed information and/or resolution to resident.
- Conducted interactions with residents, applicants, vendors and other professionals in a respectful, courteous manner.
- Performed comprehensive needs assessments, recommended and developed specific written case plans, provided referrals and linkages as necessary.
- Planned crisis intervention, intensive case management, and follow-up services. Planned and conducted group case management activities for residents.
- Initiated, monitored, and followed-up on referrals to community partners.
- Oversaw the delivery of services by outside social service providers.
- Coordinated regular meetings and evaluate progress.
- Prepared and maintained accurate, up-to-date written client records, statistical information, and reports on a regular basis.
- Participated in all staff meetings, on-going training, program evaluation, and program development and implementation activities.
- Planned and developed social, educational and recreational programs using community resources and/or coordinating with other services agencies, local groups and city agencies.
- Established collaborative working relationships with Program Manager to facilitate open and ongoing communication regarding Health & Social Services activities, meetings, special events, resident questions and concerns.
- Initiated and maintained effective, cooperative working relationships with community partners, public and private organizations. Have working knowledge of government and community assistance programs.
Program Manager I
Skidrow Housing Trust
Los Angeles, CA
06.2021 - 08.2022
- Responsible for all day-to-day operations of on-site programs, including coordination of on-site integrated multi-disciplinary services teams, overall on-site staff supervision, and program administration.
- Hire, train, coach, supervise and evaluate Case Managers assigned to her/his team. Participate in developing and implementing on-site staff development programs.
- Monitor staff performance and ensure that all duties are completed accurately and in a timely manner. Ensure staff compliance with the organizations policies and procedures, including adherence to all safety policies and procedures.
- Manage Case Manager staff schedules.
- Assist staff in providing services to residents, handling difficult cases when necessary.
- Coordinate additional services provided by community agencies both on and off-site.
- Coordinate implementation of new supportive service programs.
- Perform program assessments and evaluations.
- Updates and retains data collection and reporting systems.
- Prepares monthly reports on program status and accomplishments.
- Reviews client records for completeness and compliance with contractual requirements.
- Demonstrates continuous effort to evaluate program effectiveness; improve operations; streamline work processes; and work cooperatively with property management and community partners.
- Other duties as assigned by the Director of Case Management Services.
- Directly supervises multiple Case Managers. Carries out supervisory responsibilities in accordance with the organization's policies and procedures and all applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Supervises and monitors individual staff performance to ensure timely completion of assigned projects, timely and accurate completion of client interaction documentation, accurate and comprehensive client reports, fair and reasonable allocation of workload, understanding of the mission, goals, and objectives of the company, as well as, the role of the individual in the department and the company as a whole.
- Provides guidance and training to staff in order for them to meet the expectations of their positions.
Intake Coordinator
Weingart Center
Los Angeles, CA
08.2019 - 06.2021
- Do intakes for the Access Center and Winter Shelter do referral to the Open Door Program and also do referral for Interim Housing, Permanent housing. Link clients to services mental health, GR, Medical, SSI and many more services available to client.
- Use Harm Reduction, Problem Solving, have training's online with LAHSA.
- Use three diff. systems (Casetrack, HMIS/Clarity, Get Help) to input clients information, print out reports, notes to properly file. Open and Close files, track Notes accurately.
- Follow up with email's, Follow up with clients, do Wellness Checks, make sure client is added to meals get clients key cards, assign client to room available, get clients linens, blankets, pillows and hygiene kit.
Eligibility Technician
Orange County
Santa Ana, CA
06.2019 - 08.2019
- The Eligibility Technician primarily carries a class of responsibilities for explaining and administering laws and policies pertaining to Federal/State/County assistant programs.
Employment Facilitator
Weingart Center
Los Angeles, CA
10.2016 - 06.2019
- Orientate, guide and motivate participants in the Job Readiness Training program.
- Train participants in customer service, show them how to properly fill out paperwork how to conduct themselves in an interview, give them tools to reentry to the workforce, case management.
Employment Facilitator / Program Assistant
Weingart Center
Los Angeles, CA
10.2016 - 06.2019
- Assist with GROW Program Job Readiness Program.
- Audit files, multitask, general office duties.
- Data entry, answer phones.
- Type memos, and schedules office meetings.
- Proficient in Micro Soft Word, excel and Power Point.
- Provide the front office and administrative staff with support (e.g. filing, emailing and data entry).
- Relay client concerns to the appropriate senior staff.
- Review and submit documents to Supervisor, Facilitators, and Job Developers.
- Schedule and organize appointments with Participants.
- Maintain files and add new information as it becomes available.
- Maintain our inventory of office and staff supplies.
Education
Medical Assistant Certificate -
Paramount Adult School
02.2003
Diploma -
Paramount High School
Los Angeles, CA06.1995
Skills
- Microsoft Word
- Publisher
- Excel
- PowerPoint
- Casetrack system
- HMIS/Clarity System
- Get Help System
- Champ
- Calwin system
- WMS system
- BBS system
- Onbase System
- Covered CA (Calheers) system
- Bilingual
- Spanish/English
- Reliable
- Prompt
- Experience working with diverse communities
- Able to work well unsupervised
- Task-list orientated
- Team player
- Problem solving
- Client advocacy
- Community resource linkage
- Time management
- Case management tracking
- Documentation proficiency
- Community resources
Employment Profile
I am currently looking for a full time position with a company that offers a greater challenge, where I can be a member of a team, gain further experience while enhancing the company's productivity, reputation and have the opportunity to help the company advance efficiently and productively.
Timeline
Case Manager
Alcott Center for Mental Health ODR MIST CMl
09.2022 - Current
Case Manager II
Skidrow Housing Trust
06.2021 - 08.2022
Program Manager I
Skidrow Housing Trust
06.2021 - 08.2022
Intake Coordinator
Weingart Center
08.2019 - 06.2021
Eligibility Technician
Orange County
06.2019 - 08.2019
Employment Facilitator
Weingart Center
10.2016 - 06.2019
Employment Facilitator / Program Assistant
Weingart Center
10.2016 - 06.2019
Medical Assistant Certificate -
Paramount Adult School
Diploma -
Paramount High School