Makayla Sanders
Los Angeles,CA
Summary
Dedicated and compassionate with extensive experience providing intensive case management services to individuals with complex behavioral health, medical, and social needs. Skilled in client-centered care coordination, crisis intervention, and advocacy, with a strong track record of building trusting relationships to empower clients toward long-term stability and recovery. Proficient in conducting comprehensive assessments, developing individualized service plans, and navigating community resources, including housing, mental health, substance use treatment, and public benefits. Adept at collaborating with multidisciplinary teams and community partners to deliver integrated and culturally competent care. Committed to promoting client independence, dignity, and quality of life through a strengths-based and trauma-informed approach.
Overview
8
8
years of professional experience
Work History
ICMS Case Manager
Alcott Center for Mental Health Services
12.2024 - Current
- Conduct intake assessments and develop individualized service plans
- Provide intensive, ongoing case management services, including crisis intervention and relapse prevention.
- Support clients in accessing and maintaining permanent housing through Housing First.
- Maintain active communication and collaboration with internal teams, external service providers, landlords, and community partners.
- Conduct field-based outreach and home visits to engage and retain clients in services.
- Utilize harm reduction and trauma-informed care practices to build trusting relationships with clients.
- Coordinated multidisciplinary team meetings to enhance communication and streamline service delivery.
Behavior Interventionist
Cortica
09.2024 - Current
- Maintained records of ongoing assessments and documentation of updates.
- Maintained accurate records of student progress and attendance.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal results.
Social Work Intern
Harmony Transitional Services-1
01.2024 - 08.2024
- Assisting with new resident intake
- Co-facilitate Substance Abuse Groups with the use of interventions such as Solution-Focus
- Counseling of residents to assist in goal completion
- Advocate for residents by assisting in completing forms for medical, insurance, etc.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Collaborated with multidisciplinary teams to provide comprehensive mental health care to clients.
Senior Customer Service Rep.
Submeter One
01.2022 - 08.2024
- Responsible for customer engagement via phone and email
- Assist with check processing
- Clerical Duties around the office
- Problem Solve with managers and residents
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Recreational Assistant
St. Andrews Recreational Center
06.2017 - 01.2020
- Communicated with children and parents in a professional manner
- Coordinated group activities for children and adults
- Creating a positive and nurturing environment for children and adults
- Assist in learning activities for children
- Responded to public inquiries to provide information about programs and facilities.
Education
Bachelor of Science - Social Work
Southern University And A&M College
Baton Rouge, LA05.2024
Skills
- Cultural Sensitivity and Multicultural Competence
- Safety Awareness
- Proactive Team Leader
- Technical Support with Google and Microsoft platforms
- Positive and Effective Communication
- Client Advocacy
- Applied Behavior Analysis
- Motivational Interviewing
- Cognitive Therapy
- Understanding of Familial Hierarchy
Timeline
ICMS Case Manager
Alcott Center for Mental Health Services
12.2024 - Current
Behavior Interventionist
Cortica
09.2024 - Current
Social Work Intern
Harmony Transitional Services-1
01.2024 - 08.2024
Senior Customer Service Rep.
Submeter One
01.2022 - 08.2024
Recreational Assistant
St. Andrews Recreational Center
06.2017 - 01.2020
Bachelor of Science - Social Work
Southern University And A&M College
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