MARIA EVORA
Arlon,Belgium
Summary
Experienced and results-driven Banking Manager with over 19 years of progressive experience in retail and business banking, branch operations, and team leadership. Proven ability to lead teams, drive branch performance, grow small business relationships, and deliver exceptional customer experiences while ensuring operational excellence and regulatory compliance.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
BankFive
01.2024 - Current
- Provide full leadership and accountability for branch performance, including sales, service, operations, compliance, and staff development
- Lead, coach, and evaluate branch employees, fostering a high-performance, customer-centric culture
- Drive consumer and small business growth through proactive relationship development and referrals
- Serve as senior escalation point for complex client issues
- Oversee daily branch operations, staffing, workflow, audits, and regulatory adherence
Assistant Manager
BankFive
2021 - 2024
- Manage daily branch operations while supporting business and consumer banking growth
- Coach and mentor team members on sales conversations, referrals, and customer experience
- Build and maintain strong relationships with personal and small business clients
- Resolve complex customer issues while maintaining compliance and service standards
- Support lending activity including account reviews, renewals, and customer follow‑ups
- Partner with business banking teams to identify referral and cross‑sell opportunities
Small Business Specialist
BankFive
2018 - 2021
- Actively prospected and developed new small business relationships through cold calling, networking, referrals, and community outreach
- Conducted financial conversations to identify client needs and recommend deposit, lending, and cash management solutions
- Built customized business banking packages aligned with client growth goals
- Managed a portfolio of small business clients and prioritized relationship retention
- Planned and facilitated community and business‑focused events to increase market visibility
Education
Career Studies - Financial / Accounting
Bristol Community College
Diploma - undefined
New Bedford High School
Skills
- Branch & Operations Management
- People Leadership, Coaching & Talent Development
- Sales Performance & Revenue Growth
- Small Business & Relationship Management
- Lending, Deposits & Cash Management Solutions
- Risk Management & Regulatory Compliance
- Community Outreach & Business Development
- Financial Needs Analysis
- Microsoft Word & Excel
LANGUAGES
English
Spanish
Portuguese
Creole
Timeline
Branch Manager
BankFive
01.2024 - Current
Diploma - undefined
New Bedford High School
Assistant Manager
BankFive
2021 - 2024
Small Business Specialist
BankFive
2018 - 2021
Career Studies - Financial / Accounting
Bristol Community College