Maria F
Miami ,Fl
Summary
Driven and accomplished Shift Manager with a proven track record at Little Caesars, excelling in customer service and employee training. Demonstrated expertise in cash handling and fostering a positive work environment, significantly enhancing team performance and customer satisfaction. Skilled in decision-making and effective problem resolution, ensuring operational excellence and safety.
Overview
13
13
years of professional experience
Work History
Shift Manager
Little Caesars
11.2011 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Store Team Member
McDonald's
01.2011 - 11.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Education
High School Diploma -
Out of Country
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Inventory Control
- Payment Processing
- Flexible Schedule
Timeline
Shift Manager
Little Caesars
11.2011 - 06.2024
Store Team Member
McDonald's
01.2011 - 11.2023
High School Diploma -
Out of Country