Maria Fajardo Aristizabal
Queens,NY
Summary
Dynamic and dedicated professional with extensive experience at Grandeur Hospitality and Da Umberto. Proven ability to enhance customer satisfaction through exceptional service and strong teamwork. Skilled in time management and food service, adept at thriving in high-pressure environments while ensuring memorable guest experiences. Committed to delivering excellence in every interaction.
Overview
2
2
years of professional experience
Work History
Banquet Server
Grandeur Hospitality
11.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
Host
Da Umberto
10.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Certificate of Bartending School -
American Bartenders School
New York, NYINEM FELIPE PEREZ
Pereira, Colombia11-2020
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Banquet Server
Grandeur Hospitality
11.2024 - Current
Host
Da Umberto
10.2023 - 04.2024
Certificate of Bartending School -
American Bartenders School
INEM FELIPE PEREZ
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