Maria Favela
Riverdale,GA
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
5
5
years of professional experience
Work History
Forklift Instructor/ Safety Training Coordinator
Toyota Forklifts of Atlanta
Scottdale, GA
04.2007 - 03.2009
- Trained and certified forklift students
- Created invoices thru NDS system
- Visited customers (in person) to sell training and conducted forklift safety audits
- Maintained data files and data base on all training contacts
- Handled all correspondence regarding safety training
Customer Service Representative
Toyota Forklifts of Atlanta
Lithia Springs, GA
05.2004 - 04.2007
- Scheduled and Coordinated all safety Forklift training classes
- Received payments and invoiced customers
- Maintained data files and data base on all training contacts
- Created training flyers and forms (English/Spanish)
- Received and responded to all training calls and emails
- Responsible for ordering office supplies
- Created invoices thru NDS system
- Monitored heavy phone lines
Education
GED -
Technical College System of Georgia
Atlanta, GA12-2013
Train The Trainer Program
05-2007
Lift Truck Safety Course
04-2007
Skills
- Public Speaking
- Multitasking
- [Language] translation
- Basic computer skills
- Microsoft Office
- Class Instruction
- Lesson Planning
- Call Management
- Appointment Scheduling
- Money handling abilities
Timeline
Forklift Instructor/ Safety Training Coordinator
Toyota Forklifts of Atlanta
04.2007 - 03.2009
Customer Service Representative
Toyota Forklifts of Atlanta
05.2004 - 04.2007
GED -
Technical College System of Georgia
Train The Trainer Program
Lift Truck Safety Course
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