Michael OSteen

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Delivered industrial forklift batteries to customers location installed and tested equipment. Also picked up batteries and returned them to our shop for inspection and repair.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Submitted reports to senior management to aid in business decision-making and planning.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints through Action and Action.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Controlled costs by effectively negotiating with vendors, saving $Amount on budget per Timeframe.

• Managed shop technicians and trained technicians for repairs to customers equipment.
• Contacted customer and notified them of repairs needed and would prepare quote for there approval.
• Would manage repairs with technician to ensure all repairs were completed within the quoted timeframe.
• Would review all paperwork before submitting to billing and contact customer to notify them of job progress and when it will be completed.
• Also was in charge of all fabrication and welding for various modifications and repairs needed to complete repairs.
• Worked closely with new forklift sales department to insure flow of new forklift preparation for delivery to customers
• Worked with rental department for repairs of equipment to fulfill customer orders.
• Also inspected and managed maintenance to the facility.

Over see shipping and receiving of inbound shipments and outbound products and proper loading onto delivery trucks. Checking all orders for accuracy before loading . Enter all received product into inventory and perform cycle counts. Kept warehouse in clean and proper order and assigned all duties to the proper employee for optimal time management.

Pulled product and loaded the daily routes for delivery, received product and rotation of stock and put into stock cleaned and organized warehouse.