Maria Febrillets
Homestead,FL
Summary
Dedicated and versatile professional with 39 years of high-level customer service experience, 15 years in the restaurant industry, 7 years as a bartender, and proven success as a retail sales business owner. Skilled in managing high-pressure environments, resolving conflicts effectively, and implementing solutions that benefit all stakeholders. Known for leadership, problem-solving, and a strong focus on customer satisfaction.
Overview
15
15
years of professional experience
Work History
Retail Store Owner
Ada Fashion
Santo Domingo , DR
02.2011 - 01.2023
- Operated and managed a successful retail sales business, overseeing all aspects of operations.
- Developed strategies to drive sales and enhance customer experience.
- Managed inventory, handled finances, and ensured profitability.
- Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Created a budget and tracked expenses in order to maximize profits.
- Delegated work to staff, setting priorities and goals.
Restaurant Manager
Watson Dine's
Saint Thomas, U.s Virgin Islands
02.2008 - 12.2010
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assisted with kitchen preparation during peak times as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed daily operations in high-paced restaurant environments.
- Trained and supervised staff to ensure high-quality service.
- Handled customer inquiries and resolved issues to maintain satisfaction.
Skills
- Store operations
- Budget planning
- Employee development
- Key partnership cultivation
- Client service
- Customer relations
- Partnership development
- Staff hiring
Languages
English
Limited
Spanish
Professional
Timeline
Retail Store Owner
Ada Fashion
02.2011 - 01.2023
Restaurant Manager
Watson Dine's
02.2008 - 12.2010
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