Maria-Fernanda Novelo
Dallas,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Dallas rental market Multi-Family properties. Expert user of Yardi and Rent cafe.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Valiant Residential
02.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Leasing Agent
Platinum Apartment Staffing
01.2023 - 03.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
Business Development Specialist
Motiiv
01.2022 - 12.2022
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Shift Leader
Dunkin' Donuts
07.2020 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Active Duty Soldier
United States Army
08.2019 - 05.2020
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Inspected and maintained parachutes.
Crew Member
Dunkin Donuts
12.2017 - 08.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Arts - Business Administration
Dallas College
Dallas, TX05.2024
High School Diploma -
Warren T White High School
Dallas, TX05.2019
Skills
- Bilingual
- Application Processing
- Move-In Coordination
- Event Planning
- Fair Housing Policies
- Administrative Support
- Community Engagement
Timeline
Leasing Consultant
Valiant Residential
02.2023 - Current
Leasing Agent
Platinum Apartment Staffing
01.2023 - 03.2023
Business Development Specialist
Motiiv
01.2022 - 12.2022
Shift Leader
Dunkin' Donuts
07.2020 - 01.2022
Active Duty Soldier
United States Army
08.2019 - 05.2020
Crew Member
Dunkin Donuts
12.2017 - 08.2019
Associate of Arts - Business Administration
Dallas College
High School Diploma -
Warren T White High School
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