Maria Fernanda Luengas
Sherwin Williams
Naples,Florida
Summary
Industrial Engineering & Business Operations Professional with extensive experience driving customer excellence, operational efficiency, and revenue growth across the industrial and commercial sectors. Bilingual (English B2 / Spanish) with a proven track record in strategic sales, financial process management, and high-performing team leadership. Skilled at leveraging data analytics, market research, and client relationship management to optimize business performance and deliver memorable customer experiences.
2
Languages
1
Certification
2
years of professional experience
Work History
Assistan manager MTP program
10 Months- Drives daily store operations and sales growth by partnering with the Store Manager ans sales Rep to oversee inventory management, financial procedures, and visual merchandising while providing expert technical advice on paints and coatings to retail and commercial clients. Supervises, trains, and develops team members to maintain high customer service standards, while actively managing customer accounts and prospecting new leads to maximize profitability and operational excellence.
Full Timer
6 Months- Drives daily sales and customer satisfaction by assisting retail clients and professional contractors with expert product recommendations, precise paint color matching, and accurate order processing. Manages store inventory by unloading freight shipments, stocking shelves, and maintaining warehouse organization, while operating tinting equipment and ensuring strict compliance with company safety, loss prevention, and visual merchandising standards.
Painting Operator – Stain
2 Months- Maintained a clean workspace during surface preparation activities, focusing on effective cleaning, sanding, and application of protective finishes.
Restoration Technician
9 Months- Responsibilities: Perform production processes, demolition and other labor intensive tasks, Inventory and load the work vehicle with equipment, products, and supplies needed for each project. Maintain a clean and organized vehicle and clean equipment appearance, Prepare rooms/areas for work activities.
Education
MBA
Industrial Engineering
Business management
Integrated Quality, Environmental, and Occupational Health Management
Skills
Excellent customer service
Construction management
Attention to details
Multi tasks
Assertive Communication
Empathy
Teamwork
Adaptability
Leadership
Data Processing
Creativity
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Achieved 89% of the sales at the store through effectively helping with insights.
Certification
SW Color Training & Certification Program
Harvard ManageMentor - Developing Employees
Harvard ManageMentor - Ethics at Work
Harvard ManageMentor - Decision Making
Harvard ManageMentor - Customer Focus
Harvard ManageMentor - Negotiating
Languages
Ingles intermedio C1
Español – Nativo
Timeline
Assistan manager MTP program
Sherwin Williams
2025.09 - Current
Full Timer
Sherwin Williams
2025.02 - 2025.08
Painting Operator – Stain
JMG Painting
2024.11 - 2025.01
Restoration Technician
Servpro East Naples
2024.02 - 2024.11
S.E.N.A.
Integrated Quality, Environmental, and Occupational Health Management
C.I.D.E. - Universidad Del magisterio
Business management
Politecnico gran colombiano
Industrial Engineering
UTH Florida University
MBA
DOCUMENTS
- Work Permit
- Social Security
- Driver License of FL