Maria Fernandez
Glendale,AZ
Summary
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Outgoing store leader and operations manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and efficient operations manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
44
44
years of professional experience
Work History
Provider
Rise Above Support Services
07.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Ast Biller
Scottsdale Mental Health And Wellness Institute
03.2023 - 08.2023
- Monitored outstanding invoices and performed collections duties.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Entered daily prepayments
- verified patients insurance for coverage
- worked aging reports and contacted patients for payments
- worked closely with insurance companies for delayed payment on claims
- answered patient and office calls
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Processed customer refunds and adjustments according to company policies.
Store Manager
Kroger/Fry's
08.1979 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
District Operations Manager
Kroger/fry's
05.2018 - 03.2020
- Traveled to over 25 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached and trained division best practices to meet and sustain expectations
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
Education
Business
Glendale Community College
Glendale, CAHigh School Diploma -
Dysart High School
El Mirage, AZ05.1979
Skills
- Behavioral Health Electronic Health Records
- Document Treatments
- Constructive Feedback
- Staff Meetings
- Sustainable Systems
- Recruiting and Hiring
- Financial Operations Management
- Safety and Security Enforcement
- Budgeting and Cost Control
- Shrink Minimization
- Retail Merchandise Quality Standards
- Sales Promotion
- P&L Administration
Accomplishments
- Recruited 20 successful new managers within tenure
- Managed stores that exceeded company expectations in every category at every store managed
- Supervised team of 150 700 staff members.
- received national award for "Top women in grocery" TWIG award
Languages
Spanish
Native or Bilingual
Timeline
Provider
Rise Above Support Services
07.2023 - Current
Ast Biller
Scottsdale Mental Health And Wellness Institute
03.2023 - 08.2023
District Operations Manager
Kroger/fry's
05.2018 - 03.2020
Store Manager
Kroger/Fry's
08.1979 - 03.2023
Business
Glendale Community College
High School Diploma -
Dysart High School
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