Maria Fernandez
Hialeah,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Las Palmas Medical Center
Miami Lakes, FL
06.2023 - 12.2023
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Collated, bound and stored computer-generated reports.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered 80-100 calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Supermaker La Fiesta
Memphis, TN
01.2023 - 06.2023
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Certificate of Completion - Basic Life Support
National ICPR Foundation
Online Course08.2023
Associate of Arts - As
Zoilo Marinello
Cuba06-2022
Skills
- Customer Service
- Listening Skills
- Customer Assistance and Interaction
- Multi-Line Telephone Systems
- Scheduling Appointments
- Team Collaboration
- Appointment Confirmation
- Front Office Management
- Cash Handling
- Correspondence Typing
- Call Routing
- File Management
- Spreadsheet Tracking
- Office Organization
- Mail Sorting
- Hospitality Services
- Inventory Control
- Skilled in Microsoft Office
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Front Desk Receptionist
Las Palmas Medical Center
06.2023 - 12.2023
Cashier
Supermaker La Fiesta
01.2023 - 06.2023
Certificate of Completion - Basic Life Support
National ICPR Foundation
Associate of Arts - As
Zoilo Marinello
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