MARIA FERNANDEZ
Houston,TX
Summary
Driven by a results-focused approach, excelled at Silgo Construction LLC., leveraging project management and problem-solving skills to enhance productivity and client satisfaction. The expertise in PROCORE and adeptness in team leadership significantly improved project delivery times by streamlining operations and fostering effective communication across departments. Versatile Job coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Silgo Construction LLC.
06.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Experience in submittals and how to read plans.
- PROCORE system knowledge.
- Managed approximately 30 incoming calls and emails per day from construction team members.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Analyzed project performance data to identify areas of improvement.
Customer Service Representative
Transplace - The 3pl & Technology
09.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- TMS experience
- Corporate accounts are my responsability.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Pricing Team Leader
OLIN Logistics LLC
10.2018 - 08.2020
- Enhanced pricing efficiency by implementing data-driven pricing strategies and conducting regular market analysis.
- KPI developer
- Collaborated with cross-functional teams to optimize product mix, price points, and promotional strategies.
- Conducted comprehensive competitor analysis to identify opportunities for strategic pricing adjustments.
- Developed and implemented targeted pricing strategies to drive sales growth and profitability.
Import and Export Coordinator
RHI Magnesita
04.2017 - 10.2018
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Knowledge in SAP red and SAP blue.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Prepared and submitted reports on import and export activity to management.
Education
Management - Management Essentials
Harvard Business School
Boston, MA07.2024
Master in Leadership - Administration And Leadership
AUTONOMOUS UNIVERSITY OF NORTHWEST
Monterrey, MX12.2023
International Business Administration - Business Administration
VALLEY UNIVERSITY OF MEXICO
Monterrey, MX07.2018
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Project Management
- Decision-Making
- Team Leadership
- Task Delegation
- Multi-operations Management
- Flexible and Adaptable
Timeline
Project Coordinator
Silgo Construction LLC.
06.2023 - Current
Customer Service Representative
Transplace - The 3pl & Technology
09.2020 - 06.2022
Pricing Team Leader
OLIN Logistics LLC
10.2018 - 08.2020
Import and Export Coordinator
RHI Magnesita
04.2017 - 10.2018
Management - Management Essentials
Harvard Business School
Master in Leadership - Administration And Leadership
AUTONOMOUS UNIVERSITY OF NORTHWEST
International Business Administration - Business Administration
VALLEY UNIVERSITY OF MEXICO
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