Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Fernandez

Miami

Summary

Dynamic Front Desk Receptionist with a proven track record at RRBH Law, excelling in customer service and data entry. Recognized for maintaining a welcoming environment and efficiently managing high-volume calls. Strong attention to detail and exceptional listening skills enhance client interactions and resolve inquiries promptly.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

RRBH Law
06.2023 - 03.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Routed incoming mail and messages to relevant personnel without delay.

Front Desk Receptionist

Jose M. Francisco Law Office
01.2017 - 06.2023
  • Greeted visitors warmly, creating positive first impression of organization.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

PBX Operator

Sunshine Answering Service
01.2012 - 02.2016
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

High School Diploma -

Inter American Miltary Academy
Miami, FL
01-1984

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Multi-line telephone systems

Languages

English

Timeline

Front Desk Receptionist

RRBH Law
06.2023 - 03.2025

Front Desk Receptionist

Jose M. Francisco Law Office
01.2017 - 06.2023

PBX Operator

Sunshine Answering Service
01.2012 - 02.2016

High School Diploma -

Inter American Miltary Academy

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