Jessica Serrano
Miami
Summary
Dynamic and results-oriented professional with extensive experience in legal and hospitality sectors, notably at The Ferraro Law Firm. Excelled in reception management and event coordination, enhancing client satisfaction and operational efficiency. Skilled in multitasking and confidential information management, consistently achieving high levels of compliance and accuracy. At this moment I’m just building more experience at the firm I’m in to grow within the firm.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
The Ferraro Law Firm
06.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Handles Office calendar and does any changes as told.
- I do any side work that any paralegals needs , or any files that need to be updated.
Intake Specialist / Legal Assistant
Albert Quirantes
01.2024 - 03.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Scheduled Consultations.
- Updated cases.
- Added new information to files.
- Accepted large amounts of money for cases.
- Files jail/prison visits.
Legal Assistant
RRBH Law Firm
05.2022 - 09.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled depositions.
Host / Reservations
Prime 112 Steakhouse
08.2019 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- I worked corporate office 9-5 and handled 5 phones and took calls for all of Myles restaurants.
- I set up events that cost over 5k.
Maitre D'
Honey Uninhibited
05.2020 - 12.2020
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Created servers section
- Handle any needs hostess needed for schedule changes.
- Handled complaints.
Education
High School -
Booker T Washington
Miami, FL2017
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Mail handling
- Document scanning and digitization
- Document management
- Calendar management
- Confidential information management
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Support services
- Event coordination
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Receptionist Administrator
The Ferraro Law Firm
06.2024 - Current
Intake Specialist / Legal Assistant
Albert Quirantes
01.2024 - 03.2024
Legal Assistant
RRBH Law Firm
05.2022 - 09.2022
Maitre D'
Honey Uninhibited
05.2020 - 12.2020
Host / Reservations
Prime 112 Steakhouse
08.2019 - 12.2021
High School -
Booker T Washington
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