Maria Fields
North Port,FL
Summary
Dedicated Pharmacy Clerk with a proven track record at Sarasota County Health Department, excelling in patient confidentiality and customer service. Enhanced operational efficiency by reducing wait times and training new staff on pharmacy protocols. Skilled in processing payments and ensuring FDA and HIPAA compliance while delivering empathetic support to diverse clientele.
Overview
11
11
years of professional experience
Work History
Pharmacy Clerk
Sarasota County Health Department
09.2013 - 01.2025
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations.
- Assisted customers with inquiries, providing exceptional service and support.
- Utilized pharmacy software to update patient records and track medication supplies.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Explained medication use and side effects under pharmacist direction.
Education
High School Diploma -
Sarasota High School
Sarasota, FLSkills
- Patient confidentiality
- Cash handling accuracy
- Processing payments
- Counter support
- Pharmacy operations
- FDA and HIPAA compliance
- Customer service
- New employee orientation
- Customer identification checks
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Clerk
Sarasota County Health Department
09.2013 - 01.2025
High School Diploma -
Sarasota High School
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