Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Flores

Liberty,TX

Summary

Data entry expert with exceptional customer service skills at Oak Street Health, enhancing client satisfaction through effective problem-solving and efficient call handling. Developed clinical protocols to significantly improve patient referral coordination. Excelled in a fast-paced environment, demonstrating outstanding time management and self-motivation.

Overview

4
4
years of professional experience

Work History

Clinical Contact Specialist

Oak Street Health
Downers, IL
04.2024 - 10.2024
  • Delivered assistance to both internal and external customers via various platforms.
  • Maintained detailed records of all customer interactions and transactions.
  • Utilized best practices in handling client queries.
  • Developed and implemented clinical protocols, policies, and procedures.
  • Coordinated patient referrals to appropriate medical facilities and practitioners.

Customer Service Representative

Alorica
Humble, Texas
11.2020 - 04.2023
  • Validated insurance authorization for prescribed treatments.
  • Utilized pharmacy software system for prescription order processing
  • Ensured compliance with HIPAA standards on confidentiality
  • Ensured accuracy and completeness of customer information before order processing

Education

GED -

Marque Learning Center
Houston, TX
06-2006

Skills

  • Data entry proficiency
  • Effective Call Management
  • Consumer Engagement
  • Accurate Call Documentation
  • Problem-solving skills
  • Self-Directed Initiative
  • Time Management
  • Order Fulfillment
  • Microsoft Office expertise
  • Inbound and Outbound Calling

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Clinical Contact Specialist

Oak Street Health
04.2024 - 10.2024

Customer Service Representative

Alorica
11.2020 - 04.2023

GED -

Marque Learning Center

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Maria Flores