Maria Flores
Erie,PA
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Hardworking bilingual employee strong in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Clinical Direct Support
Sarah Reed Children's Center
Erie, PA
12.2023 - Current
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Maintained detailed records of services performed on clients.
- Used approved crisis intervention techniques in emergency situations.
- Tracked and reported clients' progress based on observations and conversations.
Night Shift Supervisor
Rite Aid
Levittown, NY
10.2018 - 12.2020
- Completed opening and closing duties to facilitate business operations.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Performed opening and closing procedures, set up registers, and arranged products to keep facility operations-ready.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Answer customer questions regarding equipment,services or store merchandise.
Key Holder
RadioShack
Oyster Bay, New York
01.2010 - 12.2014
- Organized backroom storage areas to maximize efficiency of space utilization.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Greet all customers entering the store providing the best customer service as possible.
- Used Point of Sale register system to complete transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Education
High School Diploma -
Brighton High School
Brighton, MA07-2006
Skills
- Emotional intelligence
- Problem-solving
- Cultural awareness
- Empathy and patience
- Relationship building
- De-escalation techniques
- Patient care
- HIPAA compliance
- Client safety and first aid
- Fluent spanish
Timeline
Clinical Direct Support
Sarah Reed Children's Center
12.2023 - Current
Night Shift Supervisor
Rite Aid
10.2018 - 12.2020
Key Holder
RadioShack
01.2010 - 12.2014
High School Diploma -
Brighton High School
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