Maria Franco
Lynwood,CA
Summary
Proven leader in sales and customer service, adept at boosting team performance and client satisfaction at Nathalie Essence Of Beauty. Excels in Salesforce proficiency and fostering positive team environments, leading to significant referral business growth. Skilled in analytical problem-solving and effective communication, ensuring operational excellence and meeting ambitious sales targets, inputting all Data In Computer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Sales Associate Manager
Nathalie Essence Of Beauty
Downey, CA
05.2019 - Current
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Customer service specialist
Assistant Manager
WaBa Grill
Maywood, CA
09.2015 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06.2015
Skills
Customer Engagement
Meeting Management
Time management
Data input
Salesforce proficiency
Sales Team Leadership
Social Media Marketing
Analytical problem solver
Product Knowledge
Staff Management
Positive and upbeat
Goals and performance
Goal Setting
Continuous improvements
Sales expertise
Bilingual in Language
Systems and software expertise
Sales Coaching
Customer Service
Able to work under pressure
Able to multitask
Work in a team
Fast learner
Networking & wireless
Data analysis
Leadership
Flexibility
Adaptability
Good communication
Soft wear development
Timeline
Sales Associate Manager
Nathalie Essence Of Beauty
05.2019 - Current
Assistant Manager
WaBa Grill
09.2015 - 04.2022
High School Diploma -
Lynwood High School