Maria Fuentes
Fort Worth,TX
Overview
14
14
years of professional experience
Work History
LEAD LOAN MANAGER
Essential Lending
02.2018 - 12.2025
- ASSIST TEAM WITH SUPERVISOR CALLS, REVIEW, APPROVE AND FUND LOANS.
- CREATE WEEKLY REPORTS FOR A TEAM OF SIX PEOPLE.
- ASSIATED THE FRAUD DEPARTMENT TO LOCATE POSSIBLE FRAUD APPLICATIONS AND DENY THEM.
- OVERALL REVIEW COMPLIANCE CALLS FOR TEAM MEMBERS TO MEET STATE REGULATIONS.
- ANSWER PHONE CALLS WHEN NEEDED TO ASSIST THE CALL CENTER CREW.
Cleaning Crew
Office Pride Commercial Cleaning Services
01.2022 - 02.2023
- PART-TIME EMPLOYER, CLEANING BANKS AND OFFICES.
New Accounts Data Entry specialist/ Skip tracer
Farmers Financial
06.2012 - 09.2017
- Template new account information on system.
- Skipped traced and verified information located.
- Assisted Legal Department on potential suits.
- Assisted CEO when needed.
- Enter legal information on accounts
- Enter payment costs from attorneys on suitable accounts.
Receptionist
Luxor Staffing
08.2016 - 08.2017
- Answer multiple lines, greet customers, pass out checks, run reports, verify employment.
- Assisted the accounting department when needed.
Education
High School - undefined
Paschal High School
Fort Worth, TX01.1999
Skills
- Loan servicing
- Documentation review
- Loan underwriting
Work Preference
Work Type
Full TimeAdditional Information
- Qualifications:
- Fully Bilingual, both verbally and Written in English and Spanish.
- Talent for identifying customer needs and presenting appropriate company product and service offerings.
- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
- Expertise in resolving escalated customer service issues.
- Secured numerous company achievement awards for delivery of exceptional customer service.
- Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Outlook.
- 10 key, web browsing
Timeline
Cleaning Crew
Office Pride Commercial Cleaning Services
01.2022 - 02.2023
LEAD LOAN MANAGER
Essential Lending
02.2018 - 12.2025
Receptionist
Luxor Staffing
08.2016 - 08.2017
New Accounts Data Entry specialist/ Skip tracer
Farmers Financial
06.2012 - 09.2017
High School - undefined
Paschal High School