MARIA GABRIELA PORTOCARRERO
Miami,FL
Summary
Highly organized and versatile professional with over 12 years of experience in administrative support and case management, office management and team leadership. Adept in remote coordination, and client advocacy. Proven ability to maintain precise documentation and work within secure government environments. Bilingual Spanish/ English
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Specialist
The Providencia Group TPG
10.2023 - 02.2024
- Answer and direct inbound calls, messages, emails, texts, etc. from unaccompanied children and related parties and provide appropriate information and guidance.
- Follow policies for reporting to all Federal, State, and Local Government (including CBP) agencies as needed.
- Maintain detailed call logs and records for tracking and reporting purposes.
- Explain reunification process and documentation required to potential sponsors.
- Provide safety plans and different resources to sponsors and minors when crisis is identified.
- ORR National Call Center Pilot Program
Case Manager/ Unification Specialist
The Providencia Group TPG
11.2021 - 10.2023
- Coordinates the reunification process of UCs (migrant minors) in a timely manner with sponsors-remote.
- Conduct all necessary assessments with minors and sponsors.
- Keeps Vesta, UC Portal, SharePoint, and other data system up to date with all case management tasks.
- Perform other case management task such as data input, ORR policy implementation, and caseload assignments.
- Staff cases (weekly) with supervisors, co-workers, Case coordinators and FFS (Federal Field Specialist).
Disaster Inspector
Vanguard Inspections Services
09.2021 - 11.2021
- Collected information to allow FEMA to determinate eligibility and administer financial assistance as a result of an Emergency or Presidential declared disaster.
- Conducted extensive research on potential hazards, informing risk mitigation measures for vulnerable locations.
- Maintained detailed records of inspections, allowing for efficient post-disaster analysis and improvement planning.
- Enhanced inspection accuracy with thorough documentation of affected areas and structures.
Patient Financial Services Specialist
Community Health of South Florida Inc. CHI
03.2020 - 08.2020
- Ensure that the billing and encounter Forms are processed correctly.
- Maintaining the work flow of documents to and from Data Processing.
- Register new client on Intergy as per guidelines and research files for previous enrollment in CHI computer system before creating a new medical record number.
- Re-new or update existing client’s profile.
- Verifies Medicare, Medicaid and all other insurance carriers.
- Performs financial screening on active clients who have requested services from the company.
- Attempt collection and complete assigned task in a timely manner.
- Check-in clients for needed medical services and check them out.
- Process of patient payments and submit daily journal to assigned supervisor.
Case Aide/Clerk III
Comprehensive Health Services, Homestead Shelter
01.2019 - 10.2019
- Coordinates with Medical Team for all discharge clearances.
- Assist staff with routine or daily responsibilities, including but not limited to filing, copying, data entry and other duties as assigned and uploading to Portal for every minor.
- Doing Intakes and Discharges and maintains confidentiality of all documentations/cases.
- Reports significant incidents, ensures assessments and maintains the contact database in accordance with contract policies and procedures.
- Ensure all discharges are done on time due to airlines tickets.
- Maintain work area clean and neatly all the time.
Administrative Assistant
Unaccompanied Minors Program Boystown Children’s Village
11.2017 - 09.2018
- Filing minor’s cases, making photocopies, faxing and scanning.
- Supporting “Cases Managers” in getting some information and reports for ORR.
- Supporting RLAs (Residential Living Assistants) and administrative office.
- Process Air tickets for minors traveling for reunification with sponsors.
- Prepare packages for approved minors to release, according ORR policies.
Administrative Assistant
Stone Equipment Sales Inc
01.2016 - 04.2017
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments.
- Preparing and collating reports, filling and typing.
- Planning travel arrangements for management.
Education
Graduated Program - Business Law
Universidad Americana UAM
Managua05.2012
Bachelor's Degree - Business Administration
Universidad Americana UAM
Managua01.2007
High School Bachelor's degree - undefined
Colegio Madre del Divino Pastor
Carazo01.2001
Skills
- Dedicated and organized professional
- Problem solving
- Detail-oriented communication
- Ability to multitask under pressure
- Organizational and Analytical skills
- Staff Administration
- Bilingual in English and Spanish
- Inbound phone calls
- Microsoft Office proficiency (Word, Excel, Power Point, Outlook)
- Customer Service and Client Relations
- Document Preparation and Data Entry
Certification
CPR/First Aide
Languages
Spanish
Native or Bilingual
Timeline
Call Center Specialist
The Providencia Group TPG
10.2023 - 02.2024
Case Manager/ Unification Specialist
The Providencia Group TPG
11.2021 - 10.2023
Disaster Inspector
Vanguard Inspections Services
09.2021 - 11.2021
Patient Financial Services Specialist
Community Health of South Florida Inc. CHI
03.2020 - 08.2020
Case Aide/Clerk III
Comprehensive Health Services, Homestead Shelter
01.2019 - 10.2019
Administrative Assistant
Unaccompanied Minors Program Boystown Children’s Village
11.2017 - 09.2018
Administrative Assistant
Stone Equipment Sales Inc
01.2016 - 04.2017
High School Bachelor's degree - undefined
Colegio Madre del Divino Pastor
Graduated Program - Business Law
Universidad Americana UAM
Bachelor's Degree - Business Administration
Universidad Americana UAM
Similar Profiles
MARIA L EGUIGUREMARIA L EGUIGURE
IMMIGRATION UNIF SPEC CASE MANAGER at THE PROVIDENCIA GROUP (TPG)IMMIGRATION UNIF SPEC CASE MANAGER at THE PROVIDENCIA GROUP (TPG)
June GlynnJune Glynn
Senior Vice President-Safety and Justice Solutions at The Providencia Group/TPG AnalyticsSenior Vice President-Safety and Justice Solutions at The Providencia Group/TPG Analytics
JULIA ESMERALDA GOMEZJULIA ESMERALDA GOMEZ
Case Manager at The Providencia Group. (TPG)Case Manager at The Providencia Group. (TPG)
Darline ElmidorDarline Elmidor
Bus Driver at Miami Dade TransitBus Driver at Miami Dade Transit
Hamlet SavinonHamlet Savinon
Office Clerk at Miami-Dade CollegeOffice Clerk at Miami-Dade College