Maria Galuppo
Syracuse,NY
Summary
Hospitality and operations professional with over 10 years of high volume customer service experience, including 5 years in retail management and current front of house restaurant experience at Pastabilities. Strong multitasker with cash handling accountability, team leadership experience, and a proven ability to stay composed under pressure. Seeking to grow within the bar program, beginning as a barback with long-term advancement into bartending.
Overview
11
11
years of professional experience
Work History
Host
Pastabilities
Syracuse, NY
04.2025 - Current
- Manage high-volume waitlists and guest flow during peak dining hours
- Coordinate with servers and management to maintain efficient service pacing
- Handle reservations, guest concerns, and service recovery with professionalism
- Maintain organization and composure in fast-paced front-of-house environment
Flagship Assistant Visual Merchandising Manager
Urban Outfitters
King of Prussia, United States
10.2023 - 10.2024
- Executed visual merchandising plans for new store launches, maintaining brand integrity through effective use of promotional materials.
- Analyzed sales data to identify trends and optimize merchandise placement for increased visibility and sales performance.
- Coordinated with suppliers to ensure timely delivery of merchandise for promotional events and store openings.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Visual Merchandising Manager
Urban Outfitters
Syracuse, United States
10.2022 - 10.2023
- Oversaw daily operations in a fast-paced corporate retail environment.
- Managed scheduling, payroll, cash handling, and nightly deposits
- Trained and led teams of 30+ employees to achieve sales and service goals
- Resolved customer escalations while maintaining brand standards
- Drove sales through strategic upselling and strong customer engagement
Assistant Manager
Urban Outfitters
Syracuse, United States
05.2022 - 10.2022
- Managed opening and closing procedures
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Product Flow Team Lead/ Keyholder
Urban Outfitters
Syracuse, United States
10.2019 - 05.2022
- Oversaw shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Led team training initiatives to improve product knowledge and sales techniques.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Sales Associate
Urban Outfitters
Syracuse, United States
06.2019 - 10.2019
- Developed strong relationships with customers to encourage repeat business and brand loyalty.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently, minimizing wait times for customers at checkout.
Brand Representative
Hollister Co.
Syracuse, United States
05.2015 - 06.2019
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Processed transactions swiftly, maintaining accuracy and efficiency during peak hours.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Arts - BA - Communication and Media Studies
Buffalo State University
Buffalo, NY05.2019
Digital Communication and Media/Multimedia
Onondaga Community College
Syracuse, NYSkills
- High-Volume Service Environments
- Cash Handling & POS Systems
- Team Leadership & Training
- Multitasking Under Pressure
- Guest Relations & Conflict Resolution
- Operations & Inventory Management
- Sales & Upselling
Timeline
Host
Pastabilities
04.2025 - Current
Flagship Assistant Visual Merchandising Manager
Urban Outfitters
10.2023 - 10.2024
Visual Merchandising Manager
Urban Outfitters
10.2022 - 10.2023
Assistant Manager
Urban Outfitters
05.2022 - 10.2022
Product Flow Team Lead/ Keyholder
Urban Outfitters
10.2019 - 05.2022
Sales Associate
Urban Outfitters
06.2019 - 10.2019
Brand Representative
Hollister Co.
05.2015 - 06.2019
Bachelor of Arts - BA - Communication and Media Studies
Buffalo State University
Digital Communication and Media/Multimedia
Onondaga Community College