Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maria Garcia

Maria Garcia

Buckeye

Summary

To provide high customer satisfaction and efficient problem resolution. Manage support tickets, address complex customer inquiries, and provide timely solutions for all contracts.

Overview

12
12
years of professional experience

Work History

Customer Service Associate

House Cleaning by M&J
05.2020 - Current
  • Scheduling clients by phone, text, and email
  • Providing clients with in-depth service and product information
  • Invoiced clients and follow ups on past due accounts/balance inquiries
  • Updated client roster as needed with pertinent information related to past services

Call Center Customer Service Representative

Vemma Nutrition Company
01.2013 - 04.2016
  • Analyzed commissions inquiries to provide precise and efficient solutions
  • Aided in customer service calls during high volume events/tempo
  • Collaborated with international associates to gather data pertaining to commission success.
  • Provided precise resolutions regarding various types of help desk inquiries

Education

Associate of Science - Biology

Grand Canyon University
Glendale, AZ
01.2014

High School Diploma -

Dysart High School
El Mirage, AZ
05-2012

Skills

  • Highly organized and efficient
  • Bilingual communication skills in English and Spanish
  • Superb work ethic and positive attitude
  • Clear and professional communication
  • Provide support through different channels (chat, email, Microsoft Teams, phone)
  • Effective leadership skills
  • Task planning and execution

Timeline

Customer Service Associate

House Cleaning by M&J
05.2020 - Current

Call Center Customer Service Representative

Vemma Nutrition Company
01.2013 - 04.2016

Associate of Science - Biology

Grand Canyon University

High School Diploma -

Dysart High School

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