Results-driven professional with a strong background in client services and team leadership. Skilled in analyzing sales trends, managing pricing strategies, and fostering customer loyalty to enhance business growth. Eager to apply strategic planning and operational management skills to support organizational objectives.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
LPT Realty
West Palm Beach, FL
01.2024 - Current
Negotiated on behalf of the customer for the best deal
Representation for buyers and sellers
Home tours of up to 20 homes a day
Maintain an ethical relationship with all parties in closing processes
General Manager
Charlie’s Happy Corn & Food Truck
Palm Springs, FL
07.2023 - 02.2026
Analyzed daily sales and revenue trends for the store and food truck; adjusted pricing, menu, and staffing to improve profitability.
Led the launch and ongoing growth of the food truck, driving consistent month-over-month sales increases.
Developed and expanded menu offerings to generate new revenue streams and increase average ticket size.
Managed pricing, products, and SKUs within the Clover POS system to ensure accuracy and efficiency.
Oversaw inventory tracking, purchasing coordination, and vendor sourcing to control costs and support growth.
Hired, trained, and managed employees, maintaining a structured, performance-focused work environment.
Ensured full compliance with local and state inspections and regulatory requirements.
Partnered with marketing resources to build brand presence and support sales growth
Accounts Payable & Receivable
Hippocrates Health Institute
West Palm Beach, FL
05.2021 - 02.2022
Processing invoices for payments and matching received goods with invoices
Comparing purchase orders, prices, terms of payment, and other charges
Managing accounts payable using accounting software (Great Plains) and other programs
Ensuring bills are paid in a timely and accurate manner, adhering to departmental procedures
Payment Processing Specialist
Palm Beach County Tax Collector
West Palm Beach, FL
09.2020 - 05.2021
Additional services added in this position on top of what is needed as a Client Services Specialist
Process Tourist Development Tax Payments for Short-Term Rental Properties
Client Advocate services for online assistance
Handled payments for Tax Deed Applications held at the Clerk of Court Office.
Client Services Specialist
Palm Beach County Tax Collector
Lake Worth, FL
05.2018 - 09.2020
Driver Motor Vehicle Processing/Dealerships and Leasing vehicles
Titling Florida out-of-state vehicles, such as Trucks/cars, vessels, motorcycles, mobile homes, travel trailers
Registering license plates with insurance
Dispatched sensitive personal documents to specified recipients
Driver's License Issuance
Issue, renew, and replace Florida driver’s licenses
Change legal names on government-issued documents
Handle sensitive client government documents such as Passports, social security cards, birth certificates, proof of residence, etc.
Update legal status for clients, such as changes in US citizenship, permanent residency, temporary, etc.
Property Taxes
Complete property taxes payments
Verify for delinquency on property taxes
Verify if the property is in an auction before being paid
Business Taxes
Process business tax payments
Create new business tax receipts for new business owners
Renew business tax receipt
Verify zoning board and business license
Human Resources
Target
Greenacres, FL
10.2016 - 05.2018
Manage employment, relations, workforce planning, and performance
Work with HR managers to resolve complex human resource issues
Implement employee rules and regulations, and ensure compliance
Manage intern placement in all departments of the organization as needed
Assist managers with recruiting efforts and consult with senior managers on policy matters
Analyze data from human resource IT systems and prepare monthly, quarterly, and annual reports on trends in the organization
Select qualified candidates and negotiate compensation agreements
Arrange and conduct training for all employees when necessary
Conduct orientation sessions for all new employees
Seasonal employee
Victoria's Secret
Wellington, FL
10.2016 - 12.2016
Organize and fold all clothing
Assist customers with selections and make recommendations to increase sales
Style mannequins to meet visual standards
Promote loyalty programs
Teller
Wells Fargo
West Palm Beach, FL
01.2012 - 08.2016
Maintained excellent customer service, building trust and customer loyalty
Play an essential role in finding the right service product for customers
Receive frequent recognition and rewards for top performance in sales
Excel at multitasking
Assisted management with corporate audits, daily filing of bank logs, and vault balances of large cash amounts at a high-volume branch
Store Manager
C&D Produce
Lake Worth, FL
02.2016 - 04.2016
Enhance the visibility of special promotions on merchandise
Conduct daily cash flow balance, inventory, and credit card transactions
Organize and conduct hiring/termination of employees
Administered grocery, produce, wholesale, and meat departments
Manage a team of 25-30 employees in day-to-day operations
Establish and manage advertising for the company through various vehicles, such as contracts with local newspapers and social media campaigns
Store Manager
C&D Produce
Lake Worth, FL
08.2009 - 11.2012
Enhance the visibility of special promotions on merchandise
Conduct daily cash flow balance, inventory, and credit card transactions
Organize and conduct hiring/termination of employees
Administered grocery, produce, wholesale, and meat departments
Manage a team of 25-30 employees in day-to-day operations
Establish and manage advertising for the company through various vehicles, such as contracts with local newspapers and social media campaigns
Education
Bachelor Applied Science Degree - General Management & Supervision
Palm Beach State College
Lake Worth, FL
12-2022
Associate in Arts Degree -
Palm Beach State College
Lake Worth, FL
05-2015
Skills
Market analysis
Property valuation
Contract negotiation
Sales analysis
Pricing strategy
Vendor sourcing
Menu development
Inventory management
Problem solving
Strategic planning
Administrative skills
Branding
Customer retention
Top talent recruiting, hiring, and retention
Effective leader
Customer relationship management
Sales forecasting
Decision making
Team leadership
Business development
Proficient in Microsoft Office
Strong organizational skills
Database management
Data analysis
Languages
Spanish
Native/ Bilingual
Timeline
Real Estate Agent
LPT Realty
01.2024 - Current
General Manager
Charlie’s Happy Corn & Food Truck
07.2023 - 02.2026
Accounts Payable & Receivable
Hippocrates Health Institute
05.2021 - 02.2022
Payment Processing Specialist
Palm Beach County Tax Collector
09.2020 - 05.2021
Client Services Specialist
Palm Beach County Tax Collector
05.2018 - 09.2020
Human Resources
Target
10.2016 - 05.2018
Seasonal employee
Victoria's Secret
10.2016 - 12.2016
Store Manager
C&D Produce
02.2016 - 04.2016
Teller
Wells Fargo
01.2012 - 08.2016
Store Manager
C&D Produce
08.2009 - 11.2012
Bachelor Applied Science Degree - General Management & Supervision