Maria Garcia Martinez
Oakdale,MN
Summary
Passionate about building effective relationships along with providing exceptional customer service
Overview
10
10
years of professional experience
1
1
Certification
Work History
Broker Service Line Representative
MNsure
Saint Paul, MN
08.2022 - Current
- Investigate and resolve and/or facilitate resolution of simple to highly complex problems reported by brokers
- Navigate through various systems to obtain needed recipient and provider information; track transactions through historical claims data to isolate the problem/error and determine needed corrections and/or actions.
- Process/Deny pending applications
- Ensure timely responses and resolutions in line with service level agreements
- Maintain knowledge of company policies, procedures and regulatory requirements.
- Accurately document all interactions, resolutions, and follow-ups in the CRM or ticketing system.
- Process demographic changes live (mailing address, Name change, phone, email,)
- Special projects- LEC verifications, Process/Deny pending applications
Financial Relationship Banker
Huntington Bank
Saint Paul, MN
06.2021 - 08.2022
- Identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation
- Providing excellent customer service and effectively resolving customer issues.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Banking Center Assistant Manager
TCF Bank
Saint Paul, MN
10.2018 - 06.2021
- Enforce bank regulations and oversee bank security measures
- Share responsibilities for attaining branch sales goals with the management team
- Responsible for staff sales motivation including branch contests and corporate sales and incentive programs
- Interview new hires
- Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
- Playbook.
Shift Lead
Leeann Chin, Inc.
Saint Paul, MN
05.2015 - 12.2016
- Train new hires
- Ensure Adherence to Food Safety and Sanitation Standards
- Maintain quality control for all food served
- Respond to customer complaints tactfully and professionally.
Education
High school diploma -
Harding High School
Saint Paul, MN06.2015
Skills
- Management
- Accounting
- Banking
- Food Safety
- Interviewing
- Call Center Customer Service
Certification
Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Broker Service Line Representative
MNsure
08.2022 - Current
Financial Relationship Banker
Huntington Bank
06.2021 - 08.2022
Banking Center Assistant Manager
TCF Bank
10.2018 - 06.2021
Shift Lead
Leeann Chin, Inc.
05.2015 - 12.2016
High school diploma -
Harding High School