Maria Garduno
Santa Ana,CA
Summary
Proven expertise in HIPAA compliance and exceptional customer service, demonstrated through impactful roles at Harvard Eye Associates and other clinics. Excelled in insurance verification and patient confidentiality, enhancing patient trust and streamlining registration processes. Fluent in multiple languages, facilitating effective communication and patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Harvard Eye Associates
10.2020 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
Patient Service Representative
Share Our Selves
09.2019 - 10.2020
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
Medical Assistant
Pain Specialist Of OC
07.2017 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.2014
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Fluent in Language
Certification
Patient Support Specialist
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Service Representative
Harvard Eye Associates
10.2020 - Current
Patient Service Representative
Share Our Selves
09.2019 - 10.2020
Medical Assistant
Pain Specialist Of OC
07.2017 - 07.2019
High School Diploma -
Saddleback High School