Dedicated front desk receptionist with expertise in appointment scheduling and customer service. Proven ability to enhance patient flow and streamline operations.
Work History
Lead Front Desk Receptionist
3 Years 2 Months
Terry Reilly Health Services | 06.2023 - Current
Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
Trained and mentored new receptionists, enhancing team performance and service quality.
Collaborated with healthcare providers to streamline patient flow and reduce wait times.
Implemented standardized procedures for handling patient inquiries and managing phone systems.
Coordinated with administrative staff to maintain accurate patient records and data entry processes.
Cleaning Assistant
7 Years 7 Months
M and J Cleaning Servise | 01.2019 - Current
Maintained cleanliness and organization across various environments, ensuring high standards of hygiene.
Executed deep cleaning procedures using industrial-grade equipment and eco-friendly products.
Developed efficient cleaning schedules that optimized workflow and improved service delivery times.
Monitored inventory levels of cleaning supplies, coordinating timely reorders to prevent shortages.
Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
Mopped and vacuumed floors to remove residue and restore finished appearance.
Scrubbed and sanitized toilets and trash cans to maintain a healthy environment.
Tax Preparer
2 Years 2 Months
H and R Block | 03.2016 - 05.2018
Prepared and reviewed individual tax returns to ensure compliance with federal and state regulations.
Analyzed client financial documents to identify deductions and credits, maximizing tax refunds.
Streamlined tax preparation processes, improving turnaround time for client filings by implementing new software tools.