Maria Garza
Pasadena
Summary
Results-driven General Manager with over 9 years of experience in operations and team leadership. Skilled in problem resolution, staff development, and relationship building, consistently delivering exceptional customer experiences and operational efficiencies.
Overview
30
30
years of professional experience
Work History
General Manager
2015 Shopping Mall Business LLC
Pasadena, TX
08.2016 - Current
- Oversaw daily operations, ensuring seamless customer experiences and high service standards.
- Developed and implemented strategic marketing initiatives to drive foot traffic and increase sales.
- Managed budget allocations, optimizing resource distribution to improve operational efficiency.
- Led staff training programs, enhancing team performance and customer engagement skills.
- Cultivated relationships with vendors, negotiating contracts to secure favorable terms and pricing.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cash Office Associate
Walmart
Pearland, TX
06.1996 - 05.2007
- Processed cash transactions efficiently, ensuring accuracy in register operations.
- Managed daily cash reconciliation, identifying discrepancies promptly.
- Trained new associates on cash handling procedures and systems.
- Implemented improvements to streamline cash office workflows and reduce errors.
- Collaborated with management to improve customer service strategies at checkout.
- Maintained compliance with company policies regarding cash handling and security protocols.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Prepared bank deposits and corporate cash shipments.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Researched and resolved account discrepancies.
- Sorted and counted coin and currency to make change for associates.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Communicated guest and employee requests to management for issue resolution.
- Assisted customers with inquiries about their transactions or account balances promptly and professionally.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
High School Diploma -
Deer Park High School
Deer ParkSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff development
- Client relations
- Motivation
- Schedule management
- Staff motivation
- Process improvements
- Customer retention
- Labor cost controls
- Deadline oriented
- Workflow planning
- Purchasing
- Expense control
Languages
Spanish
Native or Bilingual
Timeline
General Manager
2015 Shopping Mall Business LLC
08.2016 - Current
Cash Office Associate
Walmart
06.1996 - 05.2007
High School Diploma -
Deer Park High School