Maria Garza
Big Springs,Texas
Summary
Results-driven sales leader with a proven track record in coaching teams to exceed targets. Expertise in strategic planning, customer satisfaction, and process optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Lead Sales Agent
Direct Auto Insurance
10.2021 - 08.2026
- Led team to achieve sales targets through strategic training and mentorship.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Hospital Administration
Colorado Technical University
Colorado Springs, CO01-2021
Skills
- Sales presentations
- Relationship selling
- Sales closing
- Business development
- Teamwork and collaboration
- Excellent communication
- Customer satisfaction
- Team leadership
- Customer engagement
- Relationship building
- Self motivation
- Strategic planning
- Sales training
Accomplishments
- Supervised team of 6 staff members.
- I achieved 1 Million dollars sales by completing within 1 year accuracy and efficiency.
- Collaborated with team of Boots on the ground in the development of Boots on Ground Project .
Certification
- General Lines Licensed
- Licensed life
Languages
Spanish
Native or Bilingual
Timeline
Senior Lead Sales Agent
Direct Auto Insurance
10.2021 - 08.2026
Associate of Science - Hospital Administration
Colorado Technical University
1st 1 Million Dollar Agent of Texas
Met 1 Million Dollar Goal