Maria Gastelum Santiago
Patient Service Representative
CA
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Primer Pulmonary and Sleep Specialist
09.2024 - 04.2025
- Managed patient check-in and check-out processes efficiently.
- Assisted in collecting patient information and insurance details accurately.
- Coordinated communication between medical staff and patients effectively.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained organized reception area to enhance patient experience.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Pharmacy Specialist Representative
CVS Pharmacy
09.2021 - 11.2022
- Assisted patient and providers with order status and confirm ,shipping and ensuring proper dosage was send.
- Collaborated with healthcare professionals to resolve prescription-related inquiries efficiently.
- Educated patients on the importance of medication adherence for better health outcomes.
- Developed strong relationships with patients, ensuring trust and loyalty through personalized attention and care.
- Maintained accurate records of customer interactions and update any new personal information such as address, phone number, insurance or any new medication patient is taking or new allergies.
- Outbound to clarify doses remaining infusion dates, traveling info for shipment to not be delay.
Patient Service Representative
Clinicas Del Camino Real Inc
12.2020 - 04.2021
- Coordinated appointment scheduling across multiple departments, ensuring optimal patient flow and resource allocation.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Customer Service Representative
Health Net
01.2016 - 08.2019
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions to support service improvement initiatives.
- Collaborated with team members to streamline processes, reducing response times for customer queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Utilized English/Spanish proficiency to build relationships with English/Spanish-speaking customers.
Education
Business Office Administration
UEI College
05-2016
High School Diploma -
Birmingham Community Charter High School
05-2012
Skills
- Customer service
- Attention to detail
- Time management
- Verbal and written communication
- Cash handling
- Data entry
- Team collaboration
- Problem-solving skills
- Sensitive information handling
- Administrative support
- Computer proficiency
Timeline
Front Desk Receptionist
Primer Pulmonary and Sleep Specialist
09.2024 - 04.2025
Pharmacy Specialist Representative
CVS Pharmacy
09.2021 - 11.2022
Patient Service Representative
Clinicas Del Camino Real Inc
12.2020 - 04.2021
Customer Service Representative
Health Net
01.2016 - 08.2019
Business Office Administration
UEI College
High School Diploma -
Birmingham Community Charter High School
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