Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

MARIA GAYTAN-GARCIA

Fort Worth,TX

Summary

Community management professional with strong focus on team collaboration and achieving results. Skilled in creating and implementing community engagement strategies, conflict resolution, resourcefulness and event planning. Known for flexibility in adapting to changing needs and fostering supportive, inclusive environment. Strong communication, leadership, and organizational skills. Strong dedication to expand professional growth that leads to and benefits personal growth.

Overview

5
years of professional experience

Work History

Touchstone Property Management

Community Director
12.2022 - 04.2023

Job overview

  • Established Monthly Income and Occupancy Percentage goals with Regional Supervisor and met number by end of month reporting.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Streamlined and supervised ongoing community construction projects such as new unit builds and property remodeling.
  • Cooperated with City Code Compliance and Housing Department Services to maintain compliance with all relevant laws, regulations and codes.
  • Enforced Community Rules and Regulations and Lease Provisions.
  • Managed budget for community projects, maintenance and community repairs ensuring effective allocation of resources and financial sustainability.
  • Implemented Resident Retention efforts on a monthly basis by organizing and hosting resident retention events alongside Assistant Managers and Maintenance Staff.
  • Oversaw and delegated daily tasks for both community assistants.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Produced reports about community activities to keep owners, directors and property managers informed (such as Budget Variance, Traffic Logs, Property Performance, Market Survey, Make-Ready Logs, Work Order Logs).
  • Tracked Day-to-Day property expenses by requesting Purchase Order approvals, uploading receipts and invoices into CRM and reporting completion to accounting.
  • Led weekly meeting with upper management and clients/property owners to review and ensure property performance goals were maintained and met.

Wehner Multifamily LLC

Community Director
12.2021 - 07.2022

Job overview

  • Established Monthly Income and Occupancy Percentage goals with Regional Supervisor and met number by end of month reporting.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Streamlined and supervised ongoing community construction projects such as new unit builds and property remodeling.
  • Cooperated with City Code Compliance and Housing Department Services to maintain compliance with all relevant laws, regulations and codes.
  • Enforced Community Rules and Regulations and Lease Provisions.
  • Managed budget for community projects, maintenance and community repairs ensuring effective allocation of resources and financial sustainability.
  • Implemented Resident Retention efforts on a monthly basis by organizing and hosting resident retention events alongside Assistant Managers and Maintenance Staff.
  • Oversaw and delegated daily tasks for both community assistants.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Produced reports about community activities to keep owners, directors and property managers informed (such as Budget Variance, Traffic Logs, Property Performance, Market Survey, Make-Ready Logs, Work Order Logs).

Eddie Bermea State Farm

Agent Team Member/Customer Representative
04.2021 - 12.2021

Job overview

  • Studied for Property and Casualty Exam to obtain license, while simultaneously cooperating with office manager for on-the-job training.
  • License obtained and worked with potential clients to find them the best insurance rates and coverages.
  • Trained closely with the office manager to gain experience in one on one conversation with potential and current clients.
  • Set and complete daily tasks.
  • Also created follow up tasks to ensure accurate coverages and proper billing.
  • Assisted customers with billing and payment clarification.
  • Assisted customers with claim questions and requirements to ensure claim process were both being adhered to by claim adjusters and customers.
  • Customized quotes to benefit clients financially and to fit insurance requirements and needs for auto and home policies.
  • Discussed possible policy add-ons and/or adjustments for coverage enhancement.
  • Set appointments, meetings and calls for boss/business owner and office manager.

Wehner Multifamily LLC

Assistant Community Director
03.2020 - 05.2020

Job overview

  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Provided leadership, guidance and support to staff members.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked closely with Property Manager to reach desired occupancy and reduced delinquency goals, with incentive of $4,000 bonus. Goals were reached and bonus was granted.

Wehner Multifamily LLC

Assistant Community Director
10.2018 - 02.2020

Job overview

  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.

Wehner Multifamily LLC

Leasing Agent/Assistant Community Director Hybrid
09.2018 - 10.2018

Job overview

  • Developed strong relationships with tenants through proactive communication and excellent customer service skills.
  • Provided exceptional support during annual rent increases by addressing tenant concerns professionally.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Showed model or vacant units, common areas, and amenities
  • Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Wehner Multifamily LLC

Leasing Agent
06.2018 - 08.2018

Job overview

  • Implemented innovative brochures, online listings and social media postings that increased visibility of available units in the community, attracting quality applicants for vacant units.
  • Responded to requests and scheduled appointments for property showings.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Collected rent and tracked resident payments and information in computer system.
  • Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

Georgetown High School
Georgetown, TX

High School Diploma
06-2018

Skills

  • Tenant relations
  • Payment collection
  • Client relationship building
  • Quality assurance
  • Records and database administration
  • Multilingual communication
  • Teamwork orientation
  • Documentation skills
  • Compliance management
  • Expertise in ResMan CRM
  • Fair housing laws
  • Experience with Section 8, HUD, Low Income Family Housing Programs
  • Property reporting
  • Eviction procedures
  • Customer service excellence
  • Exceptional oral and written communication skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Community Director

Touchstone Property Management
12.2022 - 04.2023

Community Director

Wehner Multifamily LLC
12.2021 - 07.2022

Agent Team Member/Customer Representative

Eddie Bermea State Farm
04.2021 - 12.2021

Assistant Community Director

Wehner Multifamily LLC
03.2020 - 05.2020

Assistant Community Director

Wehner Multifamily LLC
10.2018 - 02.2020

Leasing Agent/Assistant Community Director Hybrid

Wehner Multifamily LLC
09.2018 - 10.2018

Leasing Agent

Wehner Multifamily LLC
06.2018 - 08.2018

Georgetown High School

High School Diploma

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MARIA GAYTAN-GARCIA