Maria Gibbons
Carthage ,NY
Summary
Detail-oriented professional experienced in managing inventory and store operations. Known for strong teamwork and customer service skills, contributing to a positive work environment and improving service delivery. Committed to fostering customer loyalty through effective interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
Watertown, NY
10.2020 - Current
- Delivered groceries efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS systems to optimize delivery time and accuracy.
- Maintained vehicle cleanliness and compliance with safety regulations consistently.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Provided feedback to management regarding potential service enhancements based on customer interactions.
Head Material Attendant
Verizon
Watertown, NY
08.2022 - 08.2025
- Maintained inventory levels, ensuring products were stocked and organized for optimal customer access.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
Assistant Store Manager
Tractor Supply Company
Carthage, NY
05.2021 - 07.2022
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Trained and developed team members to enhance customer service skills and product knowledge.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented promotional displays to drive sales and improve overall customer engagement.
- Coordinated staff schedules to optimize coverage during peak hours and enhance operational efficiency.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Associate of Science - Criminal Justice
Jefferson Community College
Watertown, NY05-2019
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Map reading and navigation skills
- Forklift operation
Certification
- Forklift certification Training - 2022-2025
Timeline
Head Material Attendant
Verizon
08.2022 - 08.2025
Assistant Store Manager
Tractor Supply Company
05.2021 - 07.2022
Delivery Driver
Instacart
10.2020 - Current
Associate of Science - Criminal Justice
Jefferson Community College