Maria Goldberg
Redmond,WA
Summary
Strategic leader with a proven track record in Product Management, consistently delivering measurable results through cross-functional collaboration and data-driven decision-making. Skilled in solving complex challenges, aligning diverse teams, and fostering a collaborative environment to drive innovation across multiple product domains. Known for decisive leadership and a strong ability to execute in dynamic, fast-paced environments
Overview
11
11
years of professional experience
Work History
Sr. Manager, Product Management – Impact
ServiceNow
01.2023 - Current
- Leading the ServiceNow product adoption portfolio, shaping vision, strategy, and execution.
- Driving complex, cross-functional initiatives requiring extensive collaboration to ensure product adoption success.
- Achieved over a 10% increase in ServiceNow product adoption among customers and a 30% improvement in CSAT.
- Delivered an 80% YoY increase in product usage, establishing the team as the top-performing within the group.
- Fostering team growth by providing coaching, optimizing processes, and removing obstacles to enable success.
Sr. Product Manager – Impact
ServiceNow
01.2020 - 01.2023
- Owned the Product Adoption portfolio, driving customers to increase usage and adoption of ServiceNow products.
- Created the first-of-its-kind solution that allowed customers transparency into their product entitlements.
- Improved complex entitlements data quality by over 70%, providing greater transparency and data reliability.
- Achieved a 60% increase in adoption features usage by customers and internal users.
- Submitted two patents for innovation.
Product Manager, Digital
ServiceNow
01.2020 - 01.2022
- Built AEM-based, user-focused content management solutions for a Customer Success Center.
- Transformed an engineering-reliant system, enabling content managers to make instant updates, reducing update cycles from 1 sprint to on-the-fly changes and saving 15% of engineers' capacity per sprint.
- Increased consumption of content by over 100% by improving navigation, findability, templatization and content curation.
- Led key technical projects, including domain consolidation for SEO and the establishment of a feedback management system.
Knowledge Management Region Lead
ServiceNow
01.2018 - 01.2020
- Led the KCS program for Now Support's West Coast teams, enhancing support efficiency, customer self-service, and case deflection.
- Developed an ML-based tool to assess and improve Knowledge Base health, which resulted in over 20% improvement in KB quality.
- Defined technical requirements for Knowledge product
Product Manager – Knowledge (Knowledge Management Product)
ServiceNow
01.2017 - 01.2018
- Lead two family releases from ideation to execution
- Among features I released: article templates, contextual feedback management, user criteria diagnostics, contextual article creation from cases, etc
- 2 patents granted for product innovation
Manager and Project Leader, Knowledge Management group
Deloitte
01.2014 - 01.2016
- Lead a team of consultants and content managers.
- Led knowledge management initiatives for strategic customers
- Specialized in content strategies, taxonomies, enterprise social networks, KM platforms, customer and employee portals and search.
Education
Bachelor of Science -
Hebrew University of Jerusalem
2004
Skills
- Data-driven decision-making
- Strategic problem-solving
- Product vision and strategy
- Agile software development
- Stakeholder management
- User experience optimization
- Roadmap development and prioritization
- Product lifecycle management
- Requirements gathering
- Growing talent and performance evaluation
- Team building and mentoring
Accomplishments
- Improved complex ServiceNow entitlements data quality and visibility by over 90%, providing greater transparency and data reliability.
- Achieved 80% year-over-year growth in Impact product adoption, positioning team-owned products among the top performing in our group.
- Achieved 80% year-over-year growth in adoption of the Impact product adoption features, positioning team-owned products among the top performing in our group.
- · Increased consumption of content by over 100% by improving navigation, findability, templatization and content curation.
- Holder of two granted and two pending patents for product innovation.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Sr. Manager, Product Management – Impact
ServiceNow
01.2023 - Current
Sr. Product Manager – Impact
ServiceNow
01.2020 - 01.2023
Product Manager, Digital
ServiceNow
01.2020 - 01.2022
Knowledge Management Region Lead
ServiceNow
01.2018 - 01.2020
Product Manager – Knowledge (Knowledge Management Product)
ServiceNow
01.2017 - 01.2018
Manager and Project Leader, Knowledge Management group
Deloitte
01.2014 - 01.2016
Bachelor of Science -
Hebrew University of Jerusalem
Similar Profiles
Veasna C. FrankVeasna C. Frank
Program and Project Manager at ServiceNowProgram and Project Manager at ServiceNow
Adeeb YounesAdeeb Younes
Regional Account Executive, Western Region at ServiceNowRegional Account Executive, Western Region at ServiceNow
Brian WeirBrian Weir
Advisory Solution Consultant at ServiceNowAdvisory Solution Consultant at ServiceNow