Maria Gomez
Azusa,CA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Accounts Receivable/Accounts Payable Clerk
The Royal Hibachi
Covina, CA
02.2022 - 04.2025
- Managing the filing system for all Accounts Payable and Receivable documents such as invoices, purchase orders.
- Reviewing aging reports regularly to identify past due items and take appropriate action.
- Maintaining accurate records of invoices, debits and credits.
- Posting customer payments by recording cash, checks and credit card transactions.
- Assisting with month-end closing activities as required.
- Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
Assistant Project Coordinator
Struxure Smart Patio Plus
San Dimas, CA
04.2024 - 06.2024
- Reviewed contracts before submission to ensure accuracy and completeness of information provided.
- Interfaced with clients regularly to provide updates on current initiatives and gather feedback.
- Developed meeting agendas, tracked progress of projects, and maintained project documentation.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Allocated resources and materials to respective departments to accommodate needs.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
Customer Service Representative
Goldenwest Lubricants Inc
Pomona, CA
08.2022 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
Front Desk Receptionist
Marman Industries Inc
La Verne, CA
08.2018 - 03.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Some College (No Degree) - Human Relations/Business Management
Citrus College
Glendora, CASkills
- Customer Service
- CRM Systems
- Invoicing
- Data Entry
- Technical Support
- Inbound/Outbound Calling
- Communication Skills
- Problem Solving
- Time Management
- Project Coordination
- Payment Tracking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Julio Terrazaz
(626)557-1547
Chief Executive Producer
Natalie Hernandez
(626)354-9481
Supervisor
Timeline
Assistant Project Coordinator
Struxure Smart Patio Plus
04.2024 - 06.2024
Customer Service Representative
Goldenwest Lubricants Inc
08.2022 - 08.2023
Accounts Receivable/Accounts Payable Clerk
The Royal Hibachi
02.2022 - 04.2025
Front Desk Receptionist
Marman Industries Inc
08.2018 - 03.2020
Some College (No Degree) - Human Relations/Business Management
Citrus College