Maria Gomez
Gustine,CA
Summary
Dedicated restaurant professional with a proven track record in customer service and team leadership. Known for attention to detail, effective communication, and problem-solving skills, contributing to enhanced dining experiences.
Overview
1
1
Language
43
43
years of professional experience
Work History
Restaurant Server
Verona Cucina Italiana
Modesto, California
07.2020 - Current
- Served wine, beer, and cocktails to patrons quickly during busy hours.
- Mixed cocktails according to established recipes and customer preferences, enhancing guest satisfaction.
- Replenished beverages during dining experiences, refilling glasses as requested by customers.
- Processed payments and managed cash register operations with precision.
- Executed opening and closing duties, restocking supplies and cleaning work areas to maintain operational readiness.
- Trained new bartenders on techniques and company service standards.
- Maintained inventory of liquor, beer, wine, and other beverage items, ensuring consistent availability for service.
- Prepared cocktails based on bar recipes and served wine, draft, and bottled beer.
Restaurant Waitress
Papapollonis Mediterranean Bistro
Modesto, CA
12.2002 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests to minimize errors.
- Delivered food and beverages promptly, ensuring optimal temperatures for all dishes.
- Resolved customer complaints professionally while maintaining a positive attitude.
- Answered detailed questions about menu items, providing accurate ingredient information.
- Maintained extensive knowledge of wine list to offer tailored recommendations.
- Assisted waitstaff during peak hours to enhance service efficiency.
- Cleared dirty dishes promptly, resetting tables efficiently for new guests.
Office Manager
Gustine Unified School District
Gustine, California
02.2003 - 06.2017
- Streamlined daily administrative tasks to enhance school operations and staff coordination.
- Maintained accurate attendance logs and organized student records, ensuring compliance with school policies.
- Supported teachers by scheduling appointments and managing classroom materials effectively.
- Ensured availability of office supplies through diligent inventory management.
- Coordinated field trips by arranging transportation and securing parental permissions, enhancing student engagement in school activities.
- Created weekly newsletters to inform parents about upcoming school events, fostering community involvement.
- Fostered a welcoming environment by assisting parents and visitors with inquiries.
- Verified accuracy and completeness of student enrollment forms during processing.
Restaurant Manager
Pea Soup Andersen's
Santa Nella Village, California
03.1989 - 11.2002
- Managed daily restaurant operations to ensure efficient service and customer satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery through effective communication.
- Led staff training initiatives to improve service quality and team performance.
- Addressed customer complaints to strengthen relationships and enhance guest satisfaction.
- Supervised financial transactions to guarantee accuracy in cash handling procedures.
- Ensured compliance with food safety regulations and sanitation standards.
- Completed thorough opening, closing, and shift change functions to uphold operational standards.
- Maintained detailed sales transaction records and daily shift reports.
Restaurant Server
Pea Soup Andersen's
Santa Nella
04.1986 - 02.1989
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and addressed inquiries about dishes.
- Resolved guest concerns promptly, enhancing satisfaction during dining experience.
- Oversaw service for multiple tables, maintaining high service standards to ensure guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Upsold daily specials and promotions to improve overall guest experience.
- Provided bartending services during events and in restaurant, contributing to guest experience and satisfaction.
- Coordinated weekly events at various locations, enhancing restaurant visibility and engagement.
Cashier
Pea Soup Andersen's
Santa Nella , California
11.1983 - 03.1986
- Delivered exceptional customer service in fast-paced food environment, enhancing customer satisfaction.
- Managed cash register with accurate cash handling and daily reconciliation to ensure financial integrity.
- Operated cash register and POS system for cash, check, and credit card payments.
- Processed customer transactions efficiently to minimize wait times at roadside diner.
- Maintained cleanliness and organization of work area throughout shifts.
- Welcomed customers warmly at entrance to create a friendly atmosphere. and addressed inquiries about products and services to assist in informed purchasing decisions.
- Arranged and replenished displays to enhance store appearance and product accessibility.
Education
Bachelor of Arts -
Merced College
Merced, CA05-2001
High School Diploma -
Gustine High School
Gustine, CA06-1986
Languages
Spanish
Professional
Timeline
Restaurant Server
Verona Cucina Italiana
07.2020 - Current
Office Manager
Gustine Unified School District
02.2003 - 06.2017
Restaurant Waitress
Papapollonis Mediterranean Bistro
12.2002 - Current
Restaurant Manager
Pea Soup Andersen's
03.1989 - 11.2002
Restaurant Server
Pea Soup Andersen's
04.1986 - 02.1989
Cashier
Pea Soup Andersen's
11.1983 - 03.1986
Bachelor of Arts -
Merced College
High School Diploma -
Gustine High School