Imane Argui
Wallingford,PA
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Skilled in multitasking, problem-solving, and adapting to changing environments. Offering a positive attitude and genuine interest in delivering exceptional customer service, eager to learn and develop new skills, and put them to good use.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Fond
10.2024 - 07.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in daily operations, effectively managing food and beverage orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
La Cannelle Café
06.2023 - 10.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled cash transactions accurately, ensuring proper end-of-shift financial reconciliation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
Associate of Applied Science - Nursing
Delaware County Community College
Media, PA05-2029
High School Diploma -
Driss Benzekri High School
Tiflet, Morocco06-2021
Skills
- Guest seating management
- Hospitality and accommodation
- Allergy awareness
- Order management
- Safe food handling
- Beverage preparation
- Organization
- Detail-oriented
- Adaptability and flexibility
- Point of sale (POS) system operations
Languages
English
French
Arabic
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sketching and painting
- Reading
Timeline
Restaurant Server
Fond
10.2024 - 07.2025
Restaurant Server
La Cannelle Café
06.2023 - 10.2024
Associate of Applied Science - Nursing
Delaware County Community College
High School Diploma -
Driss Benzekri High School