Maria Gondelles

Dedicated customer service specialist with one year of experience providing assistance for travel insurance customers within the Allianz network. Known for delivering exceptional service, efficiently resolving inquiries, and maintaining high levels of customer satisfaction. Focused on exceeding expectations, continuous improvement, and exploring new opportunities for professional growth. Eager to learn and expand my skill set in new areas to add value to any organization.

• Delivered support to customers regarding travel insurance policies, including coverage details, claims processes, and procedures.

• Efficiently resolved inquiries, ensuring a high level of customer satisfaction.

• Handled complex situations with empathy and professionalism, prioritizing customer experience.

• Collaborated with internal departments to provide swift and effective solutions.

• Consistently exceeded key performance indicators (KPIs), standing out as a top performer on the team.

• Created engaging content for Pinterest, Facebook, and Instagram.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Updated spreadsheets with statistical, financial and non-financial information.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.