Summary
Overview
Work History
Education
Timeline
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MARIA GONGORA

LAREDO

Summary

Passionate, adaptable, patient-focused Medical Assistant/Front Office. 4 years of experience gained through clinical working front & back office. Compassionate, level-headed admissions coordinator responsible for evaluating and referring patients and scheduling appointments.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Medical Receptionist

Dr Nelson Garay
09.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled and managed appointments with precision.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Medical Receptionist

LAREDO PREMIER HEALTHCARE
10.2020 - 09.2024
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Schedule appointments for patients.
  • Greet and log in patients arriving at office or clinic.
  • Show patients to examination rooms and prepare them for the physician.

Education

GED - undefined

BLINN COLLAGE
BRYAN, Texas

American Medical Certification Association
Laredo, TX
07.2019 - 08.2020

Timeline

Medical Receptionist

Dr Nelson Garay
09.2024 - Current

Medical Receptionist

LAREDO PREMIER HEALTHCARE
10.2020 - 09.2024

American Medical Certification Association
07.2019 - 08.2020

GED - undefined

BLINN COLLAGE

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MARIA GONGORA