Maria Gonzales
Corpus Christi,TX
Summary
Dynamic Library Branch Manager with a proven track record at the City of San Antonio, enhancing customer satisfaction through exceptional service and efficient operations. Skilled in branch management and time coordination, Coodinated staff working schedules with Elections department during voting seasons. I successfully improved service quality and resolved issues promptly, fostering strong customer relationships and optimizing resource allocation.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
13
13
years of professional experience
Work History
Library Branch Manager
City Of San Antonio
04.2014 - 03.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions. Worked with Elections Department during voting seasons to ensure efficient voting operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Supervised and monitored Circulation Desk and Reference Desk.
- Assisted Circulation with accepting returned items and checking out new items utilizing online format.
- Created new or renewed expired library cards for customers using online registration format.
Reference Librarian
City of Laredo, Tx
08.2009 - 03.2012
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Programmed new research and data-based systems to increase research productivity for library guests and employees.
- Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.
Education
Master of Science - Library And Information Science
The University of Texas At Austin,Tx
Austin, TX12-2000
Skills
- Branch operations management opened building for daily operations and secured building at end of day
- Customer service checked books into system as customer returned them and checked out new selections on system
- Customer relationships, recommended items relating to customer reading history
- Excellent time management skills Coordinated staff schedules with library operating hours Approved time sheets Approved adult, teen and children programs
- Excellent work ethic
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Managed two year reconstruction period of library building to expand building while maintaining library customer service offsite building.
Languages
Spanish
Full Professional
Timeline
Library Branch Manager
City Of San Antonio
04.2014 - 03.2022
Reference Librarian
City of Laredo, Tx
08.2009 - 03.2012
Master of Science - Library And Information Science
The University of Texas At Austin,Tx
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