Summary
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Maria Elena Cruz

HOUSTON,Texas

Summary

I am a highly motivated employee who desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Medical Program Analyst

Houston Independent School Distict
HOUSTON, TX
2016 - Current
  • Developed and maintained a database of program information to track progress and identify areas for improvement.
  • Analyzed financial data to assess the effectiveness of existing programs and suggest recommendations for change.
  • Conducted research to evaluate current industry trends and best practices related to program development.
  • Assisted in developing new program initiatives through creating detailed project plans, timelines, and budgets.
  • Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
  • Monitored competitor activities in order to stay ahead of industry trends and gain competitive advantage.
  • Organized workshops designed to educate staff on new policies or procedures associated with specific programs.
  • Utilized SAP to create team deadlines and track steps taken toward project resolution.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.

Certified Trainer - Healthcare Customer Service

Prudential Financial
Sugarland, TX
1987 - 1997
  • Developed and implemented training programs for new hires and existing employees.
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
  • Organized supporting materials, tracking documents and related equipment.

Communication Specialist

GreatAmerica Financial Services
Houston, TX
1997 - 2003
  • Assisted in the preparation of presentations, speeches, and press releases for internal and external audiences.
  • Conducted research on current industry trends and competitors' activities.
  • Collaborated with designers to create visuals that effectively communicated messages.
  • Promoted company programs by using graphics and disseminating information in communications materials.

Onsite Account Manager

Aetna, a CVS Health
Sugar Land, TX
2003 - 2017
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Resolved customer complaints in a timely manner.
  • Presented product features and advantages to potential customers during sales meetings.
  • Solicited feedback from customers on their experience with products or services.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Attended trade shows and conferences as a representative of the company.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Bachelor of Science - Psychology

University of Houston - Downtown
Houston, TX
05-2014

Skills

  • Proficient in Excel
  • Software Testing
  • Analytical Thinking
  • Excellent Communication
  • Time Management
  • Written Communication
  • Problem-Solving
  • Problem-Solving Aptitude
  • Active Listening
  • Multitasking
  • Reliability
  • Effective Communication
  • Interpersonal Skills
  • Professional Demeanor
  • Task Prioritization
  • Attention to Detail

Languages

Spanish
Professional

Affiliations

  • Reading
  • Gardening

References

References available upon request.

Timeline

Medical Program Analyst

Houston Independent School Distict
2016 - Current

Certified Trainer - Healthcare Customer Service

Prudential Financial
1987 - 1997

Communication Specialist

GreatAmerica Financial Services
1997 - 2003

Onsite Account Manager

Aetna, a CVS Health
2003 - 2017

Bachelor of Science - Psychology

University of Houston - Downtown

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Maria Elena Cruz