Summary
Overview
Work History
Education
Skills
Languages
Timeline
Detailed References
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Maria Gonzalez

Kyle,TX

Summary

Full time employment with a company where my skills and abilities will be combined with opportunities for growth and advancement.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a Customer Service role.

Overview

27
27
years of professional experience

Work History

Logistics

Amazon
09.2024 - 12.2024
  • Answering Calls
  • Advised Driver of location to park

Upgrade Inc.
09.2023 - 07.2024
  • Inbound/Outbound Calls
  • Answer and Verify caller information
  • Update any new vital information
  • Give Account Status
  • Take payments and make payment arrangements
  • Bilingual Collection
  • Customer Service
  • Multiple phone line operations
  • Office Equipment

Bilingual Cashier

Burlington Store
05.2023 - 12.2023

Education

High School Diploma -

Moorhead Senior High School
Moorhead
06-1991

Skills

  • Collections
  • Bilingual Collections
  • Bring account current and update all contact information
  • Advised payment options and settlement options
  • Transportation and logistics coordination

Customer service

Customer assistance

Patience and empathy

Cash handling

Active listening

Critical thinking

Data entry

Call center experience

Payment processing

Customer satisfaction measurement

Call center operations

Scheduling

Data collection

Microsoft PowerPoint

Dispute resolution

Languages

Spanish
Native or Bilingual

Timeline

Logistics

Amazon
09.2024 - 12.2024

Upgrade Inc.
09.2023 - 07.2024

Bilingual Cashier

Burlington Store
05.2023 - 12.2023

High School Diploma -

Moorhead Senior High School

Detailed References

  • Rodney Parker, 480-547-5375
  • Alfredo Lopez, 480-589-4039

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Maria Gonzalez