Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies, Pastimes and additional skills
Languages
Timeline
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Maria Granados

Guadalupe,Arizona

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Accounts Receivable Specialist] position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

59
59
years of professional experience

Work History

Customer Service Representative

Circle K
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Detention Officer

Maricopa County Sheriffs Office
05.1985 - 02.2013

Took Care, Custody and Control of adult and Juvenile, Male and Female Inmates.

  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Assisted in intake and release of inmates.


Bookkeeper, Stenographer, Customer Service

Guadalupe Organization Inc.
05.1965 - 05.1985
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Identified accounting errors when cross-referencing documents and database information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.
  • Entered figures using 10-key calculator to compute data quickly.
  • Delivered excellent customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Increased accuracy in legal documents by meticulously proofreading transcripts before submission.
  • Ensured clear communication between parties by transcribing spoken words into written form during trials, hearings, and depositions.
  • Provided real-time translation services during live events such as conferences or seminars, effectively communicating key information for attendees quickly and accurately .
  • Produced written transcripts of verbal communications.
  • Noted conversations and activities in shorthand for later conversion to full text.

Education

Associate of Arts - Criminal Justice, Computer Science, Liberal Arts

South Mountain Community College
Phoenix, AZ
05.1984

Skills

Excellent work ethic

Knowledgeable in numerous office skills, and willing and able to learn any that are necessary for position

Completely fluent in both English and Spanish languages, in oral or written form

Proficient in Soft Collection procedures, skill garnered through employment at Guadalupe Organization Credit Union Capable of handling and resolving complaints and maintaining good Client relations

Accomplishments

Fluent in Spanish and English in both spoken and written form.


Knowledgeable in many office skills, some perhaps somewhat outdated, but willing and anxious to learn necessary skills. At Maricopa County Sheriffs Office was able to become proficient quickly in Computer Programs applicable to position in Jail Information Department.


Have been retired from County for eleven years but have been able to adjust quickly to re-entering the work force.


Have written and self-published four novels under maiden name Maria Victoria Murua.



Hobbies, Pastimes and additional skills

Have developed extensive skills in sewing, crafts, crocheting and embroidery,  regularly creating gifts and for sale items through these skills, especially  of quilts.    I am also a published author of four novels,  and an active singer and musician.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Circle K
01.2024 - Current

Detention Officer

Maricopa County Sheriffs Office
05.1985 - 02.2013

Associate of Arts - Criminal Justice, Computer Science, Liberal Arts

South Mountain Community College

Bookkeeper, Stenographer, Customer Service

Guadalupe Organization Inc.
05.1965 - 05.1985
Maria Granados