Maria Green
Indianapolis,Indiana
Summary
Proficient and attentive patient access representative with over 20 years of experience at various medical facilities. I am capable of managing procedure schedules, pulling charts, and processing payments to name a few. I am ready to bring my strong communication skills, organization and multitasking capabilities to a challenging new role in a fast-paced environment.
Diligent Registration Specialist with strong background in managing complex registration processes and maintaining accurate records. Proven ability to streamline procedures and enhance customer satisfaction. Demonstrated expertise in database management and effective communication.
Overview
21
21
years of professional experience
Work History
Registration Specialist
IU Health
08.2026 - Current
- Provide front-line registration and patient access support for outpatient services, including insurance verification, patient check-in, and appointment scheduling using EPIC.
- Ensure accurate demographic and financial information, assist patients with pre-registration requirements, and coordinate with clinical staff to streamline patient flow.
- Deliver professional, patient-centered service while maintaining confidentiality and compliance with facility policies.
Registration Specialist
IU Health
08.2024 - Current
- Registered patients accurately, verifying demographics, insurance information, and eligibility in clinical systems.
- Coordinated patient intake workflows, collecting required documents and consent forms for timely service.
- Maintained precise registration records, supporting billing accuracy and compliant patient access processes.
- Assisted patients with scheduling, check-in, and wayfinding, ensuring efficient front desk operations.
- Updated patient contact information to support accurate electronic medical records.
Patient Access Representative
Franciscan Alliance Inc.
04.2018 - 08.2024
- Proficient and attentive patient access representative with over 20 years of experience at various medical facilities. I am capable of managing procedure schedules, pulling charts, and processing payments to name a few. I am ready to bring my strong communication skills, organization and multitasking capabilities to a challenging new role in a fast-paced environment.
- Appointment confirmation Directing visitors Scheduling appointments Patient and family focused Independent worker Maintaining records Outstanding communication Personal and professional integrity Expert EPIC user Extensive medical terminology knowledge Microsoft Office/Excel Self-starter Operates multi-line phone systems Documented and managed patient information using EPIC Scheduled and confirmed patient appointments with patients and healthcare professionals Utilized customer service skills and detailed system knowledge to support hospital and clinic operations Scheduled patient appointment and procedures with EPIC Referred patients to appropriate professionals and services Maintained patient charts and confidential files Evaluated accuracy and compliance of all documentation and reports.
Special Education Paraprofessional
Wayne Township
08.2017 - 04.2018
- Spoke with parents to discuss student progress and coordinate meetings Advised the instructor regarding student behavior or issues that required immediate addressing Met one-on-one with an autism student utilizing a customized behavioral plan Kept youth safe and secure at facility and in public Provided feedback on individual actions, behaviors and verbal responses Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Front Desk Receptionist
Ascension
04.2014 - 08.2017
- Signed for packages, recorded all deliveries and distributed to inter-company personnel Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process Handled multi-line switchboard for busy office and routed incoming calls to correct individuals Balanced accounts and conducted nightly audits to keep bookkeeping current Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Patient Access Representative
IU Health
10.2005 - 04.2012
- Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information Tagged, organized and stored physical files Greeted incoming visitors warmly, providing directions and answering questions.
Education
Associate of Science - Human Services
Ivy Tech Community College
Indianapolis, Indiana05-2017
High School Diploma -
Shawnee High School
Louisville, Kentucky05-1986
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Accuracy and precision
- Confidentiality
- Problem-solving
- Office organization
- Patient scheduling
- Registration data intake
- Medical terminology
- Payment processing
- Pre-registration documentation
Timeline
Registration Specialist
IU Health
08.2026 - Current
Registration Specialist
IU Health
08.2024 - Current
Patient Access Representative
Franciscan Alliance Inc.
04.2018 - 08.2024
Special Education Paraprofessional
Wayne Township
08.2017 - 04.2018
Front Desk Receptionist
Ascension
04.2014 - 08.2017
Patient Access Representative
IU Health
10.2005 - 04.2012
Associate of Science - Human Services
Ivy Tech Community College
High School Diploma -
Shawnee High School