Maria Grimm
Hockley,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
13
13
years of professional experience
Work History
Logistics CSR
Daikin Comfort
Waller, TX
07.2023 - Current
- Check operation status report for daily shipments and future shipments for 62 branches and 44 cash customers to establish production levels required to meet shipping date.
- Review shipping notices, bill of lading, invoices, and orders to determine shipping priorities, work assignments, and shipping methods required to meet shipping needs,
- Monitor onsite and distribution warehouse inventories, both supplies and finished goods.
- Plan and schedule workflow (weekly forecast) for each related department and operations according to previously established manufacturing sequence and lead times.
- Revise production schedules and priorities as a result of unforeseen conditions such as equipment failure or operating problems.
Transportation Broker / Specialist
Landstar Transportation Logistics
Houston, TX
06.2019 - 03.2023
- Developed relationships with shippers and carriers to maximize transportation services.
- Created marketing materials and presentations to promote services to potential clients.
- Negotiated rates with carriers to ensure the lowest cost for customers.
- Maintained accurate records of shipments, invoices, and customer data.
- Researched new markets and identified opportunities for growth.
- Monitored freight movements and coordinated delivery schedules.
- Ensured load compliance with federal, state, and local regulations.
- Proficient in TMS logistics software.
National Account Manager
Landstar Transportation Logistics
Charleston, AR
02.2011 - 04.2018
- National Accounts Manager for Whirlpool.
- Coordinated all of outbound transportation for Ohio to Texas, Georgia, and Florida.
- Developed and maintained trailer yard for each drop location in Fort Worth, TX, Athen, GA, and Jacksonville, FL.
- Built strong partnerships with dedicated Landstar owner operaters and lease drivers.
- Managed day-to-day operations of logistics, trailer pools, and brokered loads.
- Developed effective processes for managing customer orders and DC orders.
- Ensured timely delivery of goods to DC's.
Drilling Fluids Engineer
Anchor Drilling
Pecos, TX
10.2014 - 04.2015
- Evaluated mud properties, such as rheology, density, viscosity, gel strength and filtration rates.
- Monitored field operations to ensure compliance with safety standards.
- Performed laboratory tests on samples taken from the wellsite to analyze mud parameters.
- Created detailed reports summarizing data collected from various monitoring activities.
- Identified potential problems related to drilling fluids based on data analysis and recommended corrective action plans.
- Coordinated with vendors to source quality materials and supplies at competitive prices.
- Ensured that all required documents were completed accurately and submitted promptly.
Education
Mud Engineer - Drilling Fluids
Hadley Drilling Fluids
Oklahoma City, OK09-2014
Master Instructor of Cosmetology & Barbering - Cosmetology & Barbering
RVCI
Poteau, OK04-2011
Skills
- Complaint Handling
- Data Entry
- Appointment Scheduling
- Account updating
- Report Generation
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Consultative Sales
- Complaint resolution
- Scheduling
- Product Knowledge
- Follow-up skills
- Business development understanding
Timeline
Logistics CSR
Daikin Comfort
07.2023 - Current
Transportation Broker / Specialist
Landstar Transportation Logistics
06.2019 - 03.2023
Drilling Fluids Engineer
Anchor Drilling
10.2014 - 04.2015
National Account Manager
Landstar Transportation Logistics
02.2011 - 04.2018
Mud Engineer - Drilling Fluids
Hadley Drilling Fluids
Master Instructor of Cosmetology & Barbering - Cosmetology & Barbering
RVCI